AMS reviews

3.5

61% would recommend to a friend

(2,851 total reviews)
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Gordon Stuart

61% approve of CEO

47% positive business outlook

AMS has an employee rating of 3.5 out of 5 stars, based on 2,851 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AMS employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

3K reviews
1.0
Dec 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Work-life balance can be great, but it depends on the manager you have. Some managers will allow for more flexibility than others, this is especially true of newer managers who are afraid to ask for clarity on policies Depending on the team you get placed, the friends made there can definitely last a lifetime and allow for some great bonds to be formed

Cons

Where do I even begin..... First, don't let all the new faces of "Diversity" hires fool you. I had worked at the company for three years and just recently started to see more minorities being hired in, even though a lot of them were coming in as contract workers first. There is only one true person of color in upper management in the US and globally I believe there is one other person of color in a C-Suite level role. For a company that loves to talk about diversity and being an individual they really don't stand by this. There have been plenty of qualified people of color coming through the business; however I am here to tell you this company is truly great for WHITE FEMALES ONLY. I repeat WHITE FEMALES PLEASE APPLY, the way white women grow within the company is absolutely wild! Especially when you consider most of them can barely keep up with the tasks from their original positions. I was always trying to bring up diversity and being more inclusive, but they truly only care about bottom lines at the end of the day. Management needs some serious training! They have barely any care about the members on their team and if you get stuck with a manager from another state or country, good luck. They need to provide their managers with more training for empathy, motivating a team, communication of priorities, mental health of team members, and creating a cohesive team unit. There are some great managers in the center however; they run few and far in-between. You are typically one of the lucky ones if you can get a more relaxed manager with an understanding of how to motivate a team, create a cohesive team, communicate priorities, actually explain whether they are happy with where you are at, performance wise,or if you could use some work in other areas, and make you feel as if your team can accomplish anything. I had a manager like this for about a year and a half and it was amazing! Our team was extremely close, we worked together to solve, not only our problems, but other team members problems, and we always put our best foot forward to show our manager he could believe in us. This to me was a great experience for not only teamwork, but also to develop skills because our manager allowed us to make decisions how we saw fit. Giving us more freedom in our relationships with other team members and allowing to grow in aspects of leadership and decision making. As a black woman if you get placed on a team with a white woman manager you might as well learn to say yes m'am and no m'am along with a pleasant demeanor and keep it at that. You won't be allowed to speak up and when you do there will be a target on your back. It has happened to two other black women I knew personally who either spoke up about something they weren't sure about or didn't want to be super chummy with co-workers. Both were let go on pretenses they weren't completing their jobs well, however the reality was they didn't fit the "personality mold", which is funny for a company whose values are authenticity, bravery, distinction, and passion. I would be lying if I said I wasn't happy to see the overall rating of this company has went down in a couple of years. This is a good stepping stone and that is really it. Especially when you consider majority of their tenured employees all left within the same six month period. I am talking like upwards of ten plus people, including upper management people, leaving the company with new faces and a feeling they don't offer much after of a couple of years of employment there.

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AMS Response
6y
Thank you for taking the time to share your experience. An inclusive and diverse working environment is core to who we are, which is one of the reasons we put together an employee-led D&I group to allow us to expand our outreach across our business. Our culture of inclusion supports everyone that brings individual diversity of thought, background, and experience but from your comments, I can see that the changes Tanya-Marie and others through the global D&I teams have led has not been felt by you. If you wish to speak further in confidence about what we are doing at AMS and our inclusive working environment, please reach me, the HR Director at Ruth.Smyth@alexmann.com or the Head of D&I at Paul.Modley@alexmann.com or Head of HR Americas, Tanya-Marie.Nichols@alexmann.com. Any of us would be keen to talk further with you.
2.0
Dec 27, 2018
Recommend
CEO approval
Business Outlook

Pros

The immediate team that you work with from day to day will do their best to support and sustain productivity. You'll enjoy working shoulder to shoulder with some of the most sincere and hardworking Recruiters and Account Specialists in the industry.

Cons

Discrimination, favoratism, neglect. Out of of Cleveland office specifically and extending nationally, I have watched opportunities be purposely withheld or hidden from black recruiters, sourcers, and account coordinators. Internal culture is in direct opposition to many of our clients operational guidelines. Across Recruitment, there is a disproportionate count of Leaders of Color. I have seen black coworkers fired or dismissed or improperly advanced DESPITE being the highest performers on the account.

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AMS Response
7y
Please do get in touch with myself or Tanya-Marie Nichols direct to share your examples of opportunities that have been withheld through discriminatory practices. AMS runs an internals first programme built on sound principles that would mirror similar practices of our clients. If you have examples of where these have been compromised, I would like to hear about them so that we can investigate further. ruth.smyth@alexmann.com, HR Director or Tanya-Marie.Nichols@alexmann.com
1.0
Sep 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Regular employees are hardworking and make the company despite the leaders not knowing what they are doing

Cons

They say anything to get a sale then mismanage it from day 1. Leaders don’t have a clue and the employees are the one who lose when clients are unhappy with the lousy service. Layoffs and more layoffs. They brainwash you into believing the authentic culture is real. Actions and words don’t match. It’s what you do. Leaders screw up and are never held accountable. If you are thinking about working here, do your homework and ask them about turnover and changes to accounts. Talk to people who are there and left to hear the real story and not the HR spin. Toxic culture. They give you a lot of vacation days and work from home to keep you from quitting. It’s all they have to offer. At some point this is not worth it and people quit for better jobs at better companies.

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AMS Response
7y
Your comments demonstrate to me how strongly you feel about your experience at AMS. I would be very interested (and authentically interested) in talking to you further. Do get in touch if you would like to talk ruth.smyth@alexmann.com, HR Director
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