Is APL a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at APL have rated their employer with 3.1 out of 5 stars in 37 Glassdoor reviews. This is a lower than average score with the overall rating of APL employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at APL now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at APL .

Does APL pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at APL with 4.0 out of 5 stars based on 37 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at APL.

What are the top reviewed jobs at APL?

Customer Service Representative (29) , Manager (17) , Analyst (12) , Account Manager (7) , Financial Analyst (7) , Sales Support Representative (7) , Customer Service (6) , Project Manager (6) , Finance Analyst (5) , Intern (5) , Sales Support Specialist (5) , Customer Service Representative (CSR) (4) , Director (4) , Senior Financial Analyst (4) , Senior Specialist (4)

What are the pros of working at APL according to real employee reviews?

"APL has really good benefits" ((in 47 reviews)); "Great people and loved the fact I worked part time" ((in 34 reviews)); "Pay is good" ((in 29 reviews)); "flexible , good colleagues" ((in 24 reviews)); "Competitive salaries and receptive to impactful ideas from employees." ((in 17 reviews))

What are the cons of working at APL according to real employee reviews?

"Management has no idea how to manage." ((in 18 reviews)); "Account managers were terrible." ((in 8 reviews)); "Poor leadership and teamwork." ((in 7 reviews)); "Poor upper management, no direction from Senior level management, does not care about people" ((in 6 reviews)); "long hours and boss don't really appreciate your work" ((in 6 reviews))

APL Customer Service (CSR) reviews

3.1

50% would recommend to a friend

(37 total reviews)

Nicolas Sartini

28% approve of CEO

27% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (37 reviews)

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Customer Service (CSR) employees have rated APL with 3.1 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. APL is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

37 reviews

1.0

May 2, 2015

Even the pay isn't worth it

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good Pay & awesome benefits

Cons

Inconsistent rules, management playing favorites to poor workers, even the union that is supposed to help you won't left a finger to do so.

2.0

Mar 12, 2015

APL - On the Decline

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

APL used to be one of the top five brands in the international shipping industry. We were legendary for providing the best customer service in the industry. The pay and benefits were good, and we (Customer Service) were respected for what we did for the company and empowered to do our jobs

Cons

Leadership has almost run the company into the ground. They largely ran blind, not seeking or listening to feedback from below. They mismanaged IT infrastructure projects, wasting tens of millions of dollars. Then they had the genius idea of trying to turn a Cadillac brand into a Walmart brand, at a time when almost the entire industry was losing money.

4.0

Nov 13, 2014

Good company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Interesting business, good people, good work life balance.

Cons

Industry is changing very quickly, and APL struggling to find its way with new business model. Limited opportunity to move up because organization has become flat.

Viewing 34 - 36 of 37 Reviews

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APL Customer Service (CSR) reviews

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Even the pay isn't worth it

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