APMEX reviews

3.0

47% would recommend to a friend

(36 total reviews)

Kenneth Lewis

49% approve of CEO

46% positive business outlook

Reviews by job title

36 reviews

Reviews about "Compensation"

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2.0
Feb 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent pay and the benefits were fair, average but fair. Working there gave me a better understanding of investing and I also gained a new love for coin collecting.

Cons

The industry is difficult to survive in as your sales are truly dependent on the market. There was ZERO growth potential and there is a culture of fear due to the many layoffs over the years. Some of the leaders are out of touch with reality.

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APMEX Response
11y
Thank you for taking the time to share your experience with us. We're happy that you learned and gained a new hobby during your time here. While we do work hard to balance our number of employees with the realities of the marketplace, there did come a time when we made the difficult decision to reduce staffing levels to keep pace with the market. However, we've grown as a company year over year and continue to look for ways to make APMEX an employer of choice for the Oklahoma City market.
2.0
Aug 23, 2014

Too Big, Too Fast

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free deli-style lunch is provided every day at both locations. Various bonus programs dependent upon profitability. Company has strong customer relationship values. Tremendous growth in short period of time. Continuing education opportunities paid for if for the interest of the company. Paid holidays.

Cons

The company is trying to define the culture they want to be but in doing so have many times stated, "This is how it is. If you don't like it - leave. We don't want you if you won't get on board." Senior Management lacks personal relational skills and does not obtain the respect they no doubt have earned but rather people fear them instead. Often times people just say, "Yes, sir" instead of discussing things because they are not perceived as good listeners. The company has defined its values and they are good ones. However, these values are only related to the customer experience. Concierge service has been communicated as such for the customer, but not for the employee. Don't expect compliments from any member of management without them being back-handed with criticism. Volatile market typically creates many mandatory overtime hours in operations. In operations, don't count on having every paid holiday off.

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APMEX Response
11y
Thank you for your input regarding feedback. It's important to make sure everyone gets praise as well as feedback about areas where they can improve. We recently started Concierge Customer Service for Internal Customers training, which we hope will help everyone treat each other as well as we do the customers.
5.0
Aug 20, 2014
Recommend
CEO approval
Business Outlook

Pros

APMEX offers, what I consider, the total package and some. They have a salary/bonus plan that's top notch plus health/vision/dental benefits plus paid time off plus retirement plans (the company matches up to a certain percent) plus all the fun corporate events they put on plus Christmas Bonus plus I really really like the culture and the concierge level of service we are expected to deliver to our customers both internally and externally.

Cons

There have been some growing pains; but, I believe we are through the worst of it and have the right management in place to continue going forward. Probably the absolute worst thing about this company, without a doubt, the coffee.

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