Is ARS-Rescue Rooter a good company to work for as a CSR Agent?

CSR Agent professionals working at ARS-Rescue Rooter have rated their employer with 3.2 out of 5 stars in 60 Glassdoor reviews. This is an average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open CSR Agent Jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked CSR Agent interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay CSR Agent employees well?

CSR Agent professionals rate their compensation and benefits at ARS-Rescue Rooter with 3.5 out of 5 stars based on 60 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about CSR Agent salaries and benefits at ARS-Rescue Rooter .

How happy are CSR Agent professionals working at ARS-Rescue Rooter?

48% of CSR Agent employees at ARS-Rescue Rooter would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CSR Agent professionals have also rated ARS-Rescue Rooter with a 3.3 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.7 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 104 reviews)); "Benefits are good" ((in 51 reviews)); "Great people and teams that work well remotely" ((in 46 reviews)); "The money is good as long as you can keep your job" ((in 25 reviews)); "Plenty of work and employees were nice" ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and always on call" ((in 42 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 28 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

Skip to content Skip to footer

Notifications

ARS-Rescue Rooter

ARS-Rescue Rooter CSR Agent reviews

3.2

48% would recommend to a friend

(60 total reviews)

Scott Boose

65% approve of CEO

48% positive business outlook

Ratings by category

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

3.0

Diversity & inclusion

2.8

Senior management

2.7

Culture & values

CSR Agent employees have rated ARS-Rescue Rooter with 3.2 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most CSR Agent professionals have a good working experience there. ARS-Rescue Rooter is rated in line with the average (within 1 standard deviation) by CSR Agent professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

60 reviews

1.0

Feb 20, 2025

Not good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay and bonuses for certain sales

Cons

Literally did not let me use the bathroom. Even in my own home I had to ask to use the bathroom. I have a bladder condition.

ARS-Rescue Rooter Response

9mo

We appreciate your feedback. Please visit arsawaremobile.ethicspoint.com to share your specific experience. Thank you.

2.0

Nov 11, 2024

High Expectations but Inconsistent Follow-Through"

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote work is a valuable benefit, and the company offers comprehensive training and provides all necessary equipment to ensure success in the role.

Cons

The company places a strong emphasis on securing appointments for every client interaction, aiming to maximize engagement and customer satisfaction. However, there are instances where expectations set with clients may not fully align with the outcomes delivered, which can sometimes result in discrepancies between client expectations and the services provided.

ARS-Rescue Rooter Response

8mo

Your feedback is appreciated. We encourage you to visit arsawaremobile.ethicspoint.com to allow us the opportunity to improve. Thank you!

3.0

Aug 23, 2024

Terrible pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Customer is all remote now

Cons

No personal life and they have favorites

ARS-Rescue Rooter Response

8mo

Thank you for sharing your feedback and we regret that your experience with ARS was not what you expected. We encourage you to visit arsawaremobile.ethicspoint.com to allow us the opportunity to continue to improve.

Viewing 7 - 9 of 60 Reviews

Jobs at ARS-Rescue Rooter

In-Store Appointment Setter

In-Store Appointment Setter

Retail Appointment Setter

In-Store Appointment Setter

In-Store Appointment Setter

ARS-Rescue Rooter reviews FAQs

ARS-Rescue Rooter reviews ARS-Rescue Rooter CSR Agent reviews

ARS-Rescue Rooter

ARS-Rescue Rooter CSR Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not good

High Expectations but Inconsistent Follow-Through"

Terrible pay

Jobs at ARS-Rescue Rooter

ARS-Rescue Rooter reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

ARS-Rescue Rooter reviews FAQs

Jobs at ARS-Rescue Rooter