Is ARS-Rescue Rooter a good company to work for as a Dispatch?

Dispatch professionals working at ARS-Rescue Rooter have rated their employer with 4.1 out of 5 stars in 34 Glassdoor reviews. This is a higher than average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open Dispatch Jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked Dispatch interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay Dispatch employees well?

Dispatch professionals rate their compensation and benefits at ARS-Rescue Rooter with 3.9 out of 5 stars based on 34 anonymously submitted employee reviews. This is 10.8% better than the company average rating for salary and benefits. Find out more about Dispatch salaries and benefits at ARS-Rescue Rooter .

How happy are Dispatch professionals working at ARS-Rescue Rooter?

89% of Dispatch employees at ARS-Rescue Rooter would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Dispatch professionals have also rated ARS-Rescue Rooter with a 4.1 rating for work-life-balance, 4.5 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 104 reviews)); "Benefits are good" ((in 51 reviews)); "Great people and teams that work well remotely" ((in 46 reviews)); "The money is good as long as you can keep your job" ((in 25 reviews)); "Plenty of work and employees were nice" ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and always on call" ((in 42 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 28 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

ARS-Rescue Rooter Dispatch reviews

4.1

89% would recommend to a friend

(34 total reviews)

Scott Boose

61% approve of CEO

81% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.1

Work/Life balance

3.9

Compensation and benefits

3.8

Culture & values

3.7

Senior management

3.7

Career opportunities

Dispatch employees have rated ARS-Rescue Rooter with 4.1 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Dispatch professionals have an excellent working experience there. ARS-Rescue Rooter is rated in line with the average (within 1 standard deviation) by Dispatch professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

34 reviews

1.0

Apr 1, 2021

Had its ups for years then it crashed down!!

Dispatch

Recommend

CEO approval

Business Outlook

Pros

Some people, 1 manager and most co workers. Technicians are personable and knowledgeable. If you have the right manager they will fight for you the best they can but if they are out you may be thrown into a situation that could devastate your career.

Cons

All other management. Attitude of management and HR when they realize you won't just bend to their will. Cost of medical benefits. How long it takes to get a raise. No recognition when you go above and beyond. Being told your in one position then learning that you are not and still doing the work of the position you were supposedly in. The expectation that the job should be your life. The attitude you get when something comes up and need time off. Don't you dare get sick for more than 5 days and return with a note saying you're OK. To come back to work...they will demand you see your primary again saying you for sure are ok, then tell you that they require your drnto fill out an ada packet even though you are not disabled. When you tell them no, they put you on a forced leave of absence until you comply and allow them full access to your entire medical history. Seems like thats crossing a privacy line yo me....and possibly my lawyer.

ARS-Rescue Rooter Response

5y

We are disappointed by your review but would love to speak with you directly about the situation that occurred. Please reach out to us at talent@ars.com. We look forward to hearing from you.

1.0

Feb 9, 2021

Not the best

Dispatcher

Recommend

CEO approval

Business Outlook

Pros

You could get overtime. Some of my coworkers were great to work with.

Cons

Very dishonest. Main goal was to get someone to purchase new unit even if that meant lieing to customers

ARS-Rescue Rooter Response

5y

We are disappointed by your review but would love to speak with you directly about the situation that occurred. Please reach out to us at talent@ars.com. We look forward to hearing from you.

1.0

Dec 8, 2020

Awful place with awful people

Dispatcher

Recommend

CEO approval

Business Outlook

Pros

You got paid that's really it

Cons

Where can I even start? The managers lie to employees and customers. The technicians are told to lie to customers about pricing for repair to push selling a new unit. The technicians are just pushed to lie about everything in general. The good technicians that would not lie were always being reprimanded for their sales. Everyone there was sleeping with everybody there it was a total drama fest. if you have a warranty with them they will push you off for days because they are not making money off of you whereas someone who has never used the company before could call in paying cash and they will put them on the schedule that day. It is a nightmare the technicians are pushed and pushed and pushed to work until past two in the morning and then expected to begin at 7:00 driving a company vehicle exhausted. That doesn't sound safe to me does it sound safe to you?I would much rather put a toothpick under my big nail and kick a wall than ever work for that place again forever call them for service.The funny part is I was let go because one of my coworkers overheard me scheduling an interview but what she failed to realize is it was an interview for a babysitter not another job interview. she went to the general manager and they let me go no strings attached no questions asked not even looking for my side of the story.

ARS-Rescue Rooter Response

5y

We're disappointed to hear that your time with ARS did not meet your expectations. We'd like to talk to you regarding your time with ARS and your concerns. Please contact us at talent@ars.com to set up a time to talk.

Viewing 22 - 24 of 34 Reviews

Jobs at ARS-Rescue Rooter

Dispatcher / Scheduler