Pros
It was a good place to work--competitive pay, great benefits, good leadership, and then they were acquired by ARS. However, the rampant nepotism stopped after the sale to ARS. Used to be that the only way to be promoted was to be a part of the Hamilton Family.
Cons
Benefits started slipping away after ARS took over, healthcare premiums went up (unless you were grandfathered in) despite the fact that new management told me that a great benefit of joining a large, international corporation was to have more money for employee benefits. So that was interesting. Also, got yelled at by angry customers several times daily because we constantly overbooked the schedule and rescheduled 20% of jobs. Also prices are super high, so we got yelled at about that too. And then Karens discovered our 100% satisfaction guarantee and figured out that if they complain enough they will get their money back, so pile that on. Required to work 9 hour days to accommodate a mandatory, unpaid 1 hour lunch break.