Is ARS-Rescue Rooter a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ARS-Rescue Rooter have rated their employer with 3.0 out of 5 stars in 65 Glassdoor reviews. This is a lower than average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ARS-Rescue Rooter with 3.7 out of 5 stars based on 65 anonymously submitted employee reviews. This is 5.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at ARS-Rescue Rooter .

How happy are Customer Service (CSR) professionals working at ARS-Rescue Rooter?

56% of Customer Service (CSR) employees at ARS-Rescue Rooter would recommend their employer to a friend. This rating has increased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated ARS-Rescue Rooter with a 3.3 rating for work-life-balance, 2.9 rating for diversity and inclusion, 2.6 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 104 reviews)); "Benefits are good" ((in 51 reviews)); "Great people and teams that work well remotely" ((in 46 reviews)); "The money is good as long as you can keep your job" ((in 25 reviews)); "Plenty of work and employees were nice" ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and always on call" ((in 42 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 28 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

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ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service (CSR) reviews

3.0

56% would recommend to a friend

(65 total reviews)

Scott Boose

63% approve of CEO

39% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

2.9

Diversity & inclusion

2.7

Senior management

2.6

Culture & values

Customer Service (CSR) employees have rated ARS-Rescue Rooter with 3.0 out of 5 stars, based on 65 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. ARS-Rescue Rooter is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

65 reviews

1.0

Jul 11, 2019

stay away

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None that I can think of.

Cons

Although they advertise it as a "year round full time position" it's not. After the summer they look for any reason to fire most of the staff. Once the firing is done, they cut hours back for the remainder of the year. Too much cattiness amongst co-workers, most everyone undercuts the others, and it's encouraged by HR. The mysoginistic managers make working there unbearable. THey only care about money, they refuse to help out when needed, and will most likely be found hanging out with each other outside of the office rather than actually working in the office. It's 100% a disaster and it's only gotten worse since i had started there.

1.0

Mar 29, 2019

Unorganized

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Weekly pay, benefits, hour and pay

Cons

Outbound calling, they blame the call center for everything. There is no real training, everybody calling the same customers over and over. They don’t motivate you to succeed. I didn’t like calling the same customers over and overs. That’s harassment. I asks the supervisor for a new list and I all ways get the same answer.

2.0

Mar 18, 2019

Good Benefits, Bad Business

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay, Good benefits, flexible scheduling

Cons

Odd company politics, below board sales tactics, trained to lie to customers

Viewing 49 - 51 of 65 Reviews

Jobs at ARS-Rescue Rooter

Quality Assurance/Customer Care Coordinator

Retail Appointment Setter

In-Store Appointment Setter

In-Store Appointment Setter

ARS-Rescue Rooter reviews FAQs

ARS-Rescue Rooter reviews ARS-Rescue Rooter Customer Service (CSR) reviews

ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

stay away

Unorganized

Good Benefits, Bad Business

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