ARS-Rescue Rooter reviews

3.2

54% would recommend to a friend

(137 total reviews)
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Scott Boose

56% approve of CEO

51% positive business outlook

Reviews by job title

137 reviews

Reviews about "Culture"

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5.0
May 7, 2021

LOVE my JOB!

Recommend
CEO approval
Business Outlook

Pros

A positive company culture has always been important to me. Wanted to work for a company where I could thrive and grow professionally and personally. When I first arrived, it was... somewhat sour. BUT NOW, the overall happiness and mood of the employees is incredible! I give credit to all our managers, staff, technicians and sales force who have reshaped ARS into what it is today. They have all embraced change, the additional training/development, transparency and have learned to work as a whole unit. We are not perfect yet, but what company is? I love going to work every day. I am surrounded by dedicated, humble and hard-working managers who value their teams They have increased encouraging feedback which in turn has created more enthusiasm and motivation. Our turn-over rate is the lowest it's been in years! I am proud of each one of our front-line technicians, who braved the exposure and overcame the many challenges of the COVID pandemic. Everyone stepped up, geared up and delivered exceptional service to our customers. We have an amazing team!

Cons

Drive Cam, communication from corporate on process (prefer to be proactive and not reactive), timekeeping app, mobile device platform.

5.0
Jan 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Company pays it's employees well and offers perks and bonuses on many positions.

Cons

Can often feel as though we work in a silo and not much sharing or communication among US Divisions

1.0
Dec 8, 2020
Recommend
CEO approval
Business Outlook

Pros

You got paid that's really it

Cons

Where can I even start? The managers lie to employees and customers. The technicians are told to lie to customers about pricing for repair to push selling a new unit. The technicians are just pushed to lie about everything in general. The good technicians that would not lie were always being reprimanded for their sales. Everyone there was sleeping with everybody there it was a total drama fest. if you have a warranty with them they will push you off for days because they are not making money off of you whereas someone who has never used the company before could call in paying cash and they will put them on the schedule that day. It is a nightmare the technicians are pushed and pushed and pushed to work until past two in the morning and then expected to begin at 7:00 driving a company vehicle exhausted. That doesn't sound safe to me does it sound safe to you?I would much rather put a toothpick under my big nail and kick a wall than ever work for that place again forever call them for service.The funny part is I was let go because one of my coworkers overheard me scheduling an interview but what she failed to realize is it was an interview for a babysitter not another job interview. she went to the general manager and they let me go no strings attached no questions asked not even looking for my side of the story.

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ARS-Rescue Rooter Response
5y
We're disappointed to hear that your time with ARS did not meet your expectations. We'd like to talk to you regarding your time with ARS and your concerns. Please contact us at talent@ars.com to set up a time to talk.
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