Lack of training
- New products come out all the time and there is absolutely ZERO training on these products. You can acquire an item to test however it would take about 2-3 days to finally receive this unit. Due to the lack of training your customer support quality will suffer. If someone complains to management about the poor support, you will be to blame even though there is non-existent training. I cannot emphasize how ridiculous the lack of training here is.
- When you start you are taught how to do 1 task, that is it. Everything else is up to you to ask/inquire about.
-Requesting training is an option? Co-workers and myself have requested training on various products several times within the last year. It took nearly 7 months of constant requesting to receive 1 general tablet training. Expect Google to be your best training
Work load
- You will be given a mass amount of work. I believe I am a fast and efficient employee while maintaining quality and there are days where you will have 2-3 days of work to complete on 1 day.
- Key Performance Index(KPI) - You will need to keep track of each assignment you do every day and log it. This means every phone call, every email, every chat, anything you do; you need to keep track of it otherwise you will not receive credit for doing them. This wastes a lot of time meanwhile you have several other tasks that you can be spending this valuable time on. Upper management has a target goal for you to reach, 100% of workload. They also say that it is not possible to hit 100%. What? How can I not hit 100% even if I am working as hard as I can? If you do hit 100% or close to it, they will adjust what they are expecting from you.
Employee's
- Other team's are very lazy to help you out, but if they want some help they will not hesitate to ask.
Compensation
- There is 2 bonuses in the year depending on if you receive them (January/July) and 1 raise (July). It is not a guarantee that you will receive a bonus and or raise. If you are working in the service department do not expect a raise higher than 1 - 3%. Earning less than 40k a year this will come out to $400-$1200 at best.
Opportunities at ASUS
- Very low possibility of career growth at ASUS. If you work here for 2-3 years you might be able to move up to the manager of your direct team. After this step you will be unable to move any higher you can only move to another team.
ASUS Fremont Facility
- Not very clean. Rats are known to be an issue here so do not put any type of snack or bars in your drawers. A few snakes were found in the warehouse as well.
Human Resources
- Will watch you when you go on your break and report you to your manager. I requested PTO one day to leave at 4:30 and my manager was not here. HR sent my manager an email saying I left early. Can't HR check the system before reporting to management?
