AT&T reviews

3.3

52% would recommend to a friend

(42,084 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,084 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

42K reviews
4.0
Feb 19, 2015
Recommend
CEO approval
Business Outlook

Pros

The Company is strong and your job is secure and management cares about the direction of the company. Many training opportunities. A sense of caring from the company.

Cons

The pay is pretty low for the career field. There doesn't seem much serious effort to retain talent. Good developers continue to leave and get 20-30% raises at other companies. Employees are considered an expense instead of an asset at times.

2.0
Feb 16, 2015
Recommend
CEO approval
Business Outlook

Pros

The only positive thing about working at AT&T is the pay. Even the benefits have been dramatically scaled back over the past ten years, specifically annual bonus percentage, tuition reimbursement. Promotions are a joke unless you "know someone". Even if you work your tail off 10-12 hours per day, a promotion isn't guaranteed.

Cons

The only perks to working at AT&T are the employee discounts. People are promoted to "Director" levels and higher who have no business managing people. Layoffs occur in the fourth quarter every single year, so you have that cloud hanging over you every Q4. If you're in Business Marketing, you'll be forced to relocate to Dallas. If you refuse relocation, you have 60 days to find a new job inside the company or you're out the door. Promotional opportunities are almost nil. This company is about to lay off thousands of people. The "management team" in Dallas clearly doesn't give a damn about the employees anymore - it's that simple. Find a better place to work - where you'll be treated better. Employees here are treated poorly in the past few years, usually in the name of some form of cost cutting. Also, over the past 2 years, 90% of all jobs are either in Atlanta or Dallas. If you don't live in, or are willing to move to, one of those cities, your career at AT&T is likely toast. Senior management seems to have no clue that employee morale across the company is lousy.

4.0
Feb 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Pay is decent to start with no experience and no schooling, with either or both its great. Benefits are just below the best but well above average, training is superb if you don't need your hand held the whole time, regular raises, represented position (I had a great union experience but I recognize not all do), cutting edge technology in the industry, and challenging work. You can really get some enjoyment out of helping your customers, the services you provide are important to a lot of people (too important to some) and when your install or repair is complete you can really see the appreciation! The majority of the I and R techs and prem techs are out to help each other (really watch out for the ones that are not) and provide support and valuable feed back. If you work hard, do what your told, make your numbers and are nice to work with you can and will get moved up outside of the timeline you are given in training. There is also great discounts on cell service and U-Verse.

Cons

This is not a family man job, you will not have every holiday off, you will put in lots of overtime, you will not get everyday off you want even with proper notice and you will not pick your own schedule. You will have a metric system to follow and some of the metrics are flat out impossible to meet, but, others allow you to make up the time so the company does feel the need to change them. The position will feel daunting at first, there is a sink or swim mentality and after awesome training it becomes up to you get more, which is there after you push to get it. There is a a lot of things that get left out during the job description, like pushing certain products that are electronically tracked, and management is paid based on your stats which creates a disconnect. The managers that really care generally aren't around long and are moved tom another department because really caring means fighting for you when a less than realistic stat tries to take down a good employee. This is a swim with the sharks position, not everyone is out to get you and make themselves look better, but the ones that are will standout so much its hard to remember who you can trust! Be wise, watch what you say and who you say it to and you will be okay. I very much enjoyed my time with U-Verse was sad to go.

Viewing 493 - 495 of 42,084 Reviews

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