Is Aaron's a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Aaron's have rated their employer with 2.6 out of 5 stars in 159 Glassdoor reviews. This is a lower than average score with the overall rating of Aaron's employees being 2.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Aaron's now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Aaron's .

Does Aaron's pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Aaron's with 2.9 out of 5 stars based on 159 anonymously submitted employee reviews. This is 3.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Aaron's.

How happy are Customer Service (CSR) professionals working at Aaron's?

5% of Customer Service (CSR) employees at Aaron's would recommend their employer to a friend. This rating has decreased by 59% in the past 12 months. Customer Service (CSR) professionals have also rated Aaron's with a 2.2 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.9 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Aaron's?

General Manager (278) , Sales Manager (228) , Customer Service Representative (101) , Customer Account Manager (90) , Product Technician (88) , Manager Trainee (71) , Regional Manager (47) , Customer Accounts Manager (44) , Sales Associate (44) , Account Manager (37) , Store Manager (29) , Manager (27) , Customer Service Representative (CSR) (21) , CAM (18) , Customer Account Advisor (16)

What are the pros of working at Aaron's according to real employee reviews?

"Benefits are good & inexpensive" ((in 161 reviews)); "The great people that you get to see and work with on a regular basis." ((in 88 reviews)); "They have great contest and bonus but they set the bar to high sometimes for you to reach them." ((in 34 reviews)); "My coworkers were a great group of people" ((in 27 reviews)); "Culture is great and lively" ((in 27 reviews))

What are the cons of working at Aaron's according to real employee reviews?

"The hours are long and worth it if you have control of your business... however you do not." ((in 189 reviews)); "if you don't have the right management it sucks you have to call ppl daily and its low pay" ((in 146 reviews)); "Poor management and lack of organization." ((in 109 reviews)); "Hours and upper management are horrible." ((in 89 reviews)); "No work life balance you spend so much time at work that you barely have anytime for your family" ((in 81 reviews))

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Aaron's

Aaron's Customer Service (CSR) reviews

2.6

5% would recommend to a friend

(159 total reviews)

Cory Miller

Not enough data to show CEO approval

5% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.1

Career opportunities

2.9

Culture & values

2.9

Compensation and benefits

2.7

Senior management

2.2

Work/Life balance

Customer Service (CSR) employees have rated Aaron's with 2.6 out of 5 stars, based on 159 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Aaron's is rated 26% below average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

159 reviews

4.0

Sep 10, 2025

Aarons Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Decent pay Performance incentives Ability to move up in company

Cons

Long hours Poor upper management

3.0

Jul 22, 2025

Bottom on totem pole

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy work, lots of downtime

Cons

Managers will squeeze as much work out of you as possible, little pay

1.0

Apr 25, 2025

Terrible management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Seems easy and laid back at first

Cons

Boss yells at you, has temper tantrums, impossible expectations, degrades people including customers, everyone always has something to say about everyone, mistreats customers as well.

Aaron's Response

We are intentional in building relationships with every interaction and believe that your next interaction with Aaron’s will be better than your last.  As our organization continues to evolve, we have implemented management training, Diversity and Inclusion Initiatives, employee recognition opportunities and much more. Aaron’s strives to continue being a great place to work and to shop. We have passed your concerns on to the appropriate leaders to ensure they are reviewed. Thank you for your feedback.

Viewing 4 - 6 of 159 Reviews

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Aaron's

Aaron's Customer Service (CSR) reviews

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Aarons Account Manager

Bottom on totem pole

Terrible management

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