Is Active Network a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Active Network have rated their employer with 3.0 out of 5 stars in 36 Glassdoor reviews. This is a lower than average score with the overall rating of Active Network employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Active Network now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Active Network .

Does Active Network pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Active Network with 2.9 out of 5 stars based on 36 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Active Network.

What are the top reviewed jobs at Active Network?

Account Executive (71) , Account Manager (33) , Client Applications Specialist (25) , Sales Representative (24) , Senior Software Engineer (22) , Software Engineer (19) , Senior Account Executive (14) , Sales Manager (13) , Reservation Agent - Work At Home (11) , Senior Account Manager (11) , Sales (10) , Software Developer (10) , Business Analyst (9) , Project Manager (9) , Technical Account Manager (9)

What are the pros of working at Active Network according to real employee reviews?

"Great people and game area." ((in 110 reviews)); "The benefits were good." ((in 51 reviews)); "Good work life balance (rarely had to work more than 40 hours a week and or on weekends)." ((in 33 reviews)); "It is a very casual work environment." ((in 25 reviews)); "Work from home is flexible" ((in 22 reviews))

What are the cons of working at Active Network according to real employee reviews?

"Well I wanted to stay and my position was off shored to China for similar low pay." ((in 48 reviews)); "The first week of employment we (new hires) met with upper management who seemed agitated and red" ((in 39 reviews)); "2 year tenure had me with 5 different managers." ((in 36 reviews)); "Low commission and salary compared to market" ((in 27 reviews)); "Senior management is abysmal" ((in 19 reviews))

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Active Network

Part of Global Payments

Active Network Customer Service (CSR) reviews

3.0

43% would recommend to a friend

(36 total reviews)

Evan Davies

74% approve of CEO

42% positive business outlook

Ratings by category

3.6

Career opportunities

3.3

Diversity & inclusion

3.1

Culture & values

3.1

Work/Life balance

2.9

Compensation and benefits

2.2

Senior management

Customer Service (CSR) employees have rated Active Network with 3.0 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Active Network is rated 22% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

36 reviews

3.0

May 6, 2021

Wrong people in Management

Account manager

Recommend

CEO approval

Business Outlook

Pros

good pay, great people for the most part

Cons

skeleton crews, double the workload, wrong people in management, no work/life balance. Evan is no longer CEO , Andrea Facini is

5.0

Apr 10, 2021

Professional

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They are very thorough in teaching you the software.

Cons

Knowledge base is dated and is not keeping up with software upgrades.

2.0

Jan 22, 2021

Promising technology with poor leadership

Account manager

Recommend

CEO approval

Business Outlook

Pros

The people are great and there are some really terrific opportunities with the technology.

Cons

The management does not listen to advice and the atmosphere is not conducive to growth.

Viewing 7 - 9 of 36 Reviews

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Active Network Customer Service (CSR) reviews

Ratings by category

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Reviews by job title

Wrong people in Management

Professional

Promising technology with poor leadership

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