Is Advanced Call Center Technologies a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Advanced Call Center Technologies have rated their employer with 3.0 out of 5 stars in 308 Glassdoor reviews. This is an average score with the overall rating of Advanced Call Center Technologies employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Advanced Call Center Technologies now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Advanced Call Center Technologies .

Does Advanced Call Center Technologies pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Advanced Call Center Technologies with 3.2 out of 5 stars based on 308 anonymously submitted employee reviews. This is 3.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Advanced Call Center Technologies.

How happy are Customer Service (CSR) professionals working at Advanced Call Center Technologies?

44% of Customer Service (CSR) employees at Advanced Call Center Technologies would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Advanced Call Center Technologies with a 3.0 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.7 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 110 reviews)); "Pay was good for the area and it was work from home" ((in 60 reviews)); "Benefits are good and affordable." ((in 32 reviews)); "Great people and an awesome job if you like to work alone!" ((in 29 reviews)); "Money good and that’s it" ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 73 reviews)); "Horribly disorganized, horrible training." ((in 57 reviews)); "The supervisors have a lack for helping there employees" ((in 35 reviews)); "The managers aren't professional." ((in 15 reviews)); "•Poor communication between supervisors and and leads." ((in 13 reviews))

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Advanced Call Center Technologies

Advanced Call Center Technologies Customer Service (CSR) reviews

3.0

44% would recommend to a friend

(308 total reviews)

Hunter Croft

43% approve of CEO

49% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.7

Culture & values

2.6

Senior management

Customer Service (CSR) employees have rated Advanced Call Center Technologies with 3.0 out of 5 stars, based on 308 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Advanced Call Center Technologies is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

308 reviews

2.0

Apr 1, 2012

unprofessional work invoriment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Intreview process is very easy, weekends off, and they hire anybody that comes in

Cons

They dont care about proffesonalism The pressure of needing to sell and and end a call withen 10 mins or so Extreme turn over rate, is the reason why they hire anybody all the time

1.0

Nov 18, 2011

job that barely pays bills

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy pay check if you don't take the job too seriously. Attendance and dress code is very lenient. So much mismanagement makes it easy for lazy people to get paid for nothing too.

Cons

Promotions seem more based on who you know then what you know about the job. Employed with company for over 3 years and have not got one performance review for a raise and can not get anything done about it, seems as tho company would rather let good employees walk and replace them, then give them raises and recognition they deserve.

3.0

Feb 2, 2011

Ok...

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not a bad place to work if you don't take complaints personally. If you can do a job without thinking... go for it. Decent $ for a beginner

Cons

Complaints... a LOT of them... if you work in collections, 9 times out of 10 expect to be cussed if you reach someone...

Viewing 304 - 306 of 308 Reviews

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Advanced Call Center Technologies reviews FAQs

Advanced Call Center Technologies reviews Advanced Call Center Technologies Customer Service (CSR) reviews

Advanced Call Center Technologies

Advanced Call Center Technologies Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

unprofessional work invoriment

job that barely pays bills

Ok...

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