Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

39% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 105 reviews)); "Pay was good for the area and it was work from home" ((in 60 reviews)); "Benefits are good and affordable." ((in 39 reviews)); "Great people and an awesome job if you like to work alone!" ((in 25 reviews)); "Great coworkers, everybody is helpful" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 77 reviews)); "Horribly disorganized, horrible training." ((in 54 reviews)); "The supervisors have a lack for helping there employees" ((in 36 reviews)); "The managers aren't professional." ((in 16 reviews)); "•Poor communication between supervisors and and leads." ((in 15 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

3.0

39% would recommend to a friend

(358 total reviews)

Hunter Croft

44% approve of CEO

39% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Culture & values

2.7

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

358 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Nov 27, 2024

Disorganized

Custer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home is always a plus

Cons

Micromanagement, Elizabeth Kimbrough who is director laid off employees once again during the holidays. When we were told we would be on different projects. I was at company more than 5 years and was just let go. Training is no given just signed off on to lie to client that training is being done which sets everyone up for failure. Raises are given yearly although they promote as if they are

4.0

Nov 25, 2024

Good place, mostly

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy training, simple job if you like to fill out boxes and find patterns, which I do. PTO. Holiday pay. Good people to work with.

Cons

Occasionally the system gets messed up, and I don't think I ever did get that 1 year hiring bonus

2.0

Nov 18, 2024

Zero growth 2024/2025

Phone representative

Recommend

CEO approval

Business Outlook

Pros

Work from home... For now. Hybrid for now.... For now. Paid time off. Holidays off for SOME departments. Time and a half working holidays.

Cons

No room for growth/promotion Took two years for fifty cent pay raise. Just laid off one hundred forty people. Recalling WFH back to office. When working holidays forces you into a half shift.

Viewing 34 - 36 of 358 Reviews

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Jobs at Advanced Call Center Technologies

Scheduler BR Workforce Management

Blountville, TN

View job

Customer Service Representative - Shreveport, LA

Operations Manager - Shreveport, LA

Operations Supervisor - Bristol, TN - Internal Only

Operations Supervisor - Bristol, TN - Internal Only

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Disorganized

Good place, mostly

Zero growth 2024/2025

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