Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

39% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 117 reviews)); "Pay was good for the area and it was work from home" ((in 57 reviews)); "Benefits are good and affordable." ((in 32 reviews)); "Great people and an awesome job if you like to work alone!" ((in 31 reviews)); "Money good and that’s it" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 74 reviews)); "The supervisors have a lack for helping there employees" ((in 35 reviews)); "The managers aren't professional." ((in 17 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews)); "No bonus or holidays off." ((in 13 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

3.0

39% would recommend to a friend

(991 total reviews)

Hunter Croft

44% approve of CEO

39% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Culture & values

2.7

Senior management

Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

991 reviews

4.0

Feb 24, 2019

Good opportunity

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very attentive to potential growth

Cons

They hire ANYONE. My partner in training didn't know how to use a keyboard

3.0

Feb 22, 2019

Great employees, awful management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The teams are like family, benefits are available including PTO, paid holidays, most departments have weekends off, opportunity for bonuses based on performance.

Cons

The managers can be downright rude and condescending. A doctors note can only excuse your absences if you’re excused for 3 or more days. Pay could be better, they claim there’s opportunities for advancement but they play a favoritism game on promotions.

5.0

Jan 1, 2019

Its actually a pretty decent job. very repetitive and its frustrating sometimes with the types of people you talk to

Atm debit card fraud

Recommend

CEO approval

Business Outlook

Pros

They are extremely forgiving with missing work and they are super understanding. Everyone is always in a pretty good mood. And the managers actually care.

Cons

Downsides of working at ACT would be how they hire ANYBODY and I mean anybody. We had a homeless guy in our training class. The turn over rate is very bad here too, you start training with a class of about 22 and end with about 8 or 9.

Viewing 739 - 741 of 991 Reviews

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good opportunity

Great employees, awful management

Its actually a pretty decent job. very repetitive and its frustrating sometimes with the types of people you talk to

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