Jan 15, 2018
Advanced Call Center Technologies reviews
3.0
41% would recommend to a friend
Hunter Croft
44% approve of CEO
41% positive business outlook
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Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).
Reviews by job title
991 reviews
5.0
Jan 10, 2018
Recommend
CEO approval
Business Outlook
Pros
Getting to be part of the decision making process and constantly rolling out new projects. Pay is good and I expect it will continue to get better.
Cons
Some of the "ways" ACT is trying to leave behind are not being left quickly enough
3.0
Dec 4, 2017
Customer Service Agent
Former employee, less than 1 year
North Logan, UT
Recommend
CEO approval
Business Outlook
Pros
If you're good on the phone, this is probably one of the better workplaces in the area. My coworkers mostly came from other call centers and said ACT was their favorite. Some clients will make you laugh or their appreciation will make your day. You're in a cubicle environment, but appearance matters less than most other office jobs because clients never see you. The more well-dressed, high-performing, and punctual you are, the quicker you'll advance, but to get hired and work as an agent, you can wear whatever you like within reason. Jeans are OK as long as clean and no holes. You can have whatever wild color of hair ... lot of room for self expression. Fun Coworkers, Ping Pong Table, Pajama Days, Free Soda Days, Paid Training, Flexible Schedules after training, often overtime. Decent breakroom with a variety of snacks and multiple fridges. As long as you don't have a felony or drug problem, you'll likely get hired on the spot or soon after your interview. Most days are busy so time passes quickly once you're on the call floor. It's tough to get fired without doing something truly awful. There are some discounts for stores and restaurants. Example: I got a Sam's membership for a year. I paid up front, but it was basically free after I used the associated discounts. I learned some new things I use in everyday life, though some make me a bit paranoid. That's not always a bad thing, though! Overall, not a bad place to work, especially if you're just trying to get some work experience. Because you can advance quickly, you may even get a supervisor or trainer role before you leave. There are also many locations, including Jamaica. You might be able to relocate somewhere you love and not worry about looking for a job while you get settled.
Cons
The area you're working in may be very drab and depressing. No windows, blah paint, ugly lighting. You do get to personalize your cubicle a bit. Like most call centers, you have metrics to meet and it's hard to be in control of all those factors with calls varying based on customers. You could be the lucky duck that gets 10 tough, time-consuming customers in a row. No phones, no pens, no paper for security reasons. If you get a slow day, sucks to be you. Can't even doodle or do homework. At least you can have rubix cubes, fidget spinners, and other toys. You have to ask for bathroom breaks. No fun for those with IBS, heavy periods, etc. Also makes you feel like a 4th grader needing a hall pass. Most of the people you love will quit. Turnover is high. Not everyone is call center material. I certainly was not. Training is pretty boring, even with the funniest teachers. Kronos sucks! Punctuality is paramount and tough to achieve with the computer systems loading slowly. You can only clock in 5 minutes early, so getting there super early to avoid lateness is pointless. The same goes for lunches. If an old lady walks out in front of you on the street, management talking in the halls, or if there's some other issue beyond your control that makes you a hair late, you get dinged. If you mess up your time card, it's highly frowned upon ... more so than any other workplace I've been in ... and sometimes, it's the computer's fault it's messed up. Like with most jobs, certain supervisors are not pleasant. There are some icky politics there. Part of the reason I quit was because a coworker we all liked was driven to tears, and quit after being falsely accused of a crime without solid evidence. One of the accusers was very unprofessional. Can't say for sure, but he may have even framed the accused. Either way, he had a habit of bad-mouthing other employees. The person he accused never did so, and always treated him with respect.
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