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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      3.0

      41% would recommend to a friend

      (991 total reviews)

      Hunter Croft

      44% approve of CEO

      41% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.7

      Senior management

      Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      991 reviews
      2.0
      Sep 22, 2017

      just some things

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO, benefits after 90days, paid training, always hiring, can usually start within a week of hiring

      Cons

      drama, noisy and loud environment, fluxing schedule without warning,

      1.0
      Sep 12, 2017

      Customer service

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None I wouldn't recommend anyone to work there. You will not advance if you don't sweet talk to management

      Cons

      The long drive, supervisors and training classes need a lot of work.

      2.0
      Aug 25, 2017

      ATT Customer Service Representative

      Experienced customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the pros of working at ACT are that it is a great experience for someone trying to build their customer service skills, they were very hands on with all employees during training and on the production floor! The general manager would throw out incentives to make selling our products fun and easy! It was a fun environment, they customers are great, I love meeting new people. Having the tools to be able to help a customer with an issue was a wonderful feeling especially when I know that I have made the customers day because I made sure to treat them as the valued customers that they are!

      Cons

      some of the cons of working for ACT are; they will grant a leave of absence to someone who just needs time away from the job but, not someone who's brother was shot in the head and not expected o make it. They fired me instead of granting me an LOA that I told my supervisor I needed in order to be with my mom. they only cared about selling their products, not at all about the employees that they hired! It was a fun environment not a professional environment which is what I was looking for. I would say that not working their has put me back in my happy place!

      Viewing 781 - 783 of 991 Reviews
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      ReviewsAdvanced Call Center Technologies reviews

      Glassdoor has 1,049 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.