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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      3.0

      41% would recommend to a friend

      (990 total reviews)

      Hunter Croft

      44% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      990 reviews
      2.0
      Jun 5, 2024

      They are always hiring from the Texas locations because they don't care to retain after training

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid training is typically a good amount of time. You do learn the material and the trainers are very knowledgeable.

      Cons

      Once in production, be prepared for supervisors that will publicly call you out on the site chat for anything that they deem inconvenient. They micro manage everything you do and cause you to not meet your key metrics.

      5.0
      May 1, 2024

      Positive Work Environment (Genuine Review)

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      I started on the program as an agent with no experience and worked my way up to a supervisor role this company has taught me so much! They provide on going training and if apply yourself you will make it far! They have so many promotional opportunities as well as bonus opportunities! Great work life balance, and supportive staff.

      Cons

      If you do not like sitting at a desk job this is not for you.

      1.0
      Apr 21, 2024

      Great Training

      Private client services associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is an excellent training opportunity; with that experience, you can transition to a more substantial job outside of a call center. The demands in such centers can be exhausting, leaving you drained.

      Cons

      Maintaining a healthy work-life balance is crucial for overall well-being. When work dominates our lives, it can lead to stress, which in turn affects both physical and mental health1. Striving for equilibrium between professional and personal spheres is essential. Here’s what we mean by work-life balance: It’s about managing your professional responsibilities while ensuring you have ample time for a fulfilling personal life. Balance doesn’t necessarily mean a 50/50 split; it’s about finding what works for you. Individual perceptions of balance vary based on personal needs and circumstances. Why is work-life balance important? Health: An imbalanced work-life situation can lead to stress-related health issues. Relationships: Long work hours can strain personal relationships. Happiness: Prioritizing balance contributes to overall happiness. Remember, it’s not about perfection; it’s about finding a balance that feels right for you. If needed, discuss well-being with your boss and explore opportunities that offer more flexibility

      Viewing 85 - 87 of 990 Reviews
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      ReviewsAdvanced Call Center Technologies reviews

      Glassdoor has 1,048 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.