Advanced Call Center Technologies reviews

Unrealistic expectations Sales pressure disguised as "referrals" Threats of losing job if not pushing clients to speak to advisors for managed products - aka sales No support from management. They do not care about you. They overhire and prioritze new hires over veterans. Literally forced veterans to move shifts that they applied for and were working for new hires. Everything chances on the daily. Policies and procedures are not clear, and you will hear 5 different answers You can get a supervisor position within less than 6 months -including the training, so they've barely worked for the project and now tell you what to do (even though they haven't worked on the phones for said project)

High stress environment High turn over rate Management as a whole lacks care for the individual Company policies are unclear and the HR team does not clearly explain expectations or how to comply for things like FMLA or LOA They make it very difficult to get these things when you need them Overall middle management attitude is difficult and combative They will change your position, department, hours and job expectations with short notice and no pay rate increase. If you refuse they will take it as you voluntarily terminating yourself.