Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

41% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 110 reviews)); "Work from home not going to site pay is good" ((in 62 reviews)); "Great people and an awesome job if you like to work alone!" ((in 30 reviews)); "Benefits are decent and not that expensive compared to other companies I have worked for in the past." ((in 27 reviews)); "Great coworkers, everybody is helpful" ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 74 reviews)); "Horrible training not to many managers not organized the ceo screams and curses out managers" ((in 56 reviews)); "The supervisors have a lack for helping there employees" ((in 36 reviews)); "The managers aren't professional." ((in 17 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.0

41% would recommend to a friend

(991 total reviews)

Hunter Croft

44% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

991 reviews

3.0

Mar 7, 2015

No instinctive to stay

Call center representative

Recommend

CEO approval

Business Outlook

Pros

great coworkers, managers normally work with you. Depends on their mood.

Cons

it's a call center, what more I there to say. It sucks.

2.0

Feb 18, 2015

Meh. It is what it is

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Full time hours. Lots of opportunity for over time. Most of the supervisors and co-workers are nice. Good resume building experience if you can stay long enough to justify putting it on your resume that is. They'll hire anyone which can be good or bad. Good time to practice your interview skills I guess? No weekend shifts except 1 Saturday/month if you're lucky to be on a specific project. You can quit whenever too which is awesome. No need for two weeks notice. A lot of people just end up not showing up.

Cons

Training was a damn mess and unorganized. We were given all this information and no time to actually practice. My first day I didn't even know how to answer the phone. But I guess they're so desperate for people that they'd sacrifice their customer's accounts just to have more people on the phone. They'll change your schedule whenever w/o notice or extremely short notice. Not acceptable at all.

1.0

Feb 9, 2015

This company does NOT care about EMPLOYEES

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You will be hired if you can breathe.

Cons

So some brilliant minds somewhere decided to change everyone's schedules...without giving us ANY notice! They act as though we don't have lives outside of this place! We have weekend jobs because they don't pay anything, have to pay daycare or ride the bus...but we're ALL supposed to be ok with NOT seeing our kids because of service levels. They Don't CARE ABOUT US so why should we care.

Viewing 868 - 870 of 991 Reviews

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Jobs at Advanced Call Center Technologies

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Customer Service Representative - Tri-Cities, TN

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Saint James, MN

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