Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 108 reviews)); "Great Pay, good benefits, work from home." ((in 59 reviews)); "Benefits are good and affordable." ((in 30 reviews)); "Great people and an awesome job if you like to work alone!" ((in 26 reviews)); "Flexible Hours Paid Training Good Supervisors" ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 74 reviews)); "Horribly disorganized, horrible training." ((in 51 reviews)); "Bad supervisors." ((in 39 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 17 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (990 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews

1.0

Aug 14, 2015

Call Center

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good bi weekly paycheck, Working on a computer, Sitting still, Working independently, Friendly People

Cons

Horrible workplace, Need better advancement opportunities, would rather stay busy, there isn't any help

2.0

Aug 12, 2015

Think Twice Maybe Three times before accepting an offer of employment

Anonymous

Recommend

CEO approval

Business Outlook

Pros

One of the easiest places to gain full time employment. The projects this call center are relatively simple in nature and the training for the most part gives you the necessary basic skills to perform the job function. Benefits are decent and not that expensive compared to other companies I have worked for in the past.

Cons

It appears to many street pharmacist use this company as a front for their side job. It is way to easy to watch illegal activity going on in the parking lots and bathrooms. Upper management is very disconnected from front line employees. Too many mid-level managements, supervisors, have a "big head" about their position and make it almost a hostile work environment at times.

1.0

Aug 12, 2015

Horrible

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Over time is usually good if you need the hours. Starting pay isn't too bad considering its a 3rd party call center. Compare it to actually 1st party call centers and the pay is horrible

Cons

The people who work here are unprofessional! They will hire anyone! There are so many people on drugs there its not even funny. I witnesses people every single day high and the management did nothing about it. I am a very career driven person and I was treated like crap. I was told everyday that if we didn't pick up the pace then we would all be fired even when I was doing good. I would never suggest this place to anyone. They advertise like they are trying to help the community by creating more job but in reality their turn over rate is just horrible.

Viewing 916 - 918 of 990 Reviews

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Jobs at Advanced Call Center Technologies

Customer Service Representative - Harlingen, TX

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Shreveport, LA

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN