Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 108 reviews)); "Great Pay, good benefits, work from home." ((in 59 reviews)); "Benefits are good and affordable." ((in 30 reviews)); "Great people and an awesome job if you like to work alone!" ((in 26 reviews)); "Flexible Hours Paid Training Good Supervisors" ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 74 reviews)); "Horribly disorganized, horrible training." ((in 51 reviews)); "Bad supervisors." ((in 39 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 17 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (990 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews

4.0

Jul 24, 2015

Overall Good Experience

D2d representative

Recommend

CEO approval

Business Outlook

Pros

Great co-workers Constructive feedback from supervisors for quality assurance, supervisors are pretty relaxed, but some were not, very large building, plenty of parkings with state of the art vending machines. Pretty flexible with school schedules and it was nice that it was Inbound non-sales job. Also you get an attendance bonus every month and for landing in top five.

Cons

It took them 7 months to give me my one year pay increase. So i worked there 1 year 7mos without any pay increase and i mentioned it several times, and i was not the only one that was due for it. Supervisors over complicate simple work, very low pay for a large company. Job was a little stressful at times.

1.0

Jul 14, 2015

Unorganized, uncaring, unprofessional

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lots of overtime, air conditioned, sitting down a lot, comfortable,

Cons

Minimum wage, abusive customers, strict rules, can get in trouble for any little thing, no vacations, no calling in

1.0

Jul 8, 2015

Don't even deserve one star

Customer representative advocate

Recommend

CEO approval

Business Outlook

Pros

They have a few manager's/sup's that care about their employees and makes them better at their job and also brings out the best in them.

Cons

Upper management has favoritism for certain employees. Not every employee is treated the same. The favorites literally get by with everything, never any consequences for them and usually have the best chance of advancement.

Viewing 922 - 924 of 990 Reviews

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Jobs at Advanced Call Center Technologies

Customer Service Representative - Harlingen, TX

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Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN

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