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Advanced Call Center Technologies

Engaged Employer

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews
4.0
Jan 21, 2015
Recommend
CEO approval
Business Outlook

Pros

In depth, paid training. Variety of calls & different debit card programs. Fast paced during the day. Friendly supervisors. Variety of shifts available.

Cons

Set shifts with little chance of modification when life gets in the way (you can change shifts, but there are usually only 3 or 4 time slots to choose from). Customers can sometimes be difficult. Overnight shift is way too slow, maybe one call an hour. Sitting at a desk for 7.5 hours. Calls are usually back to back during the day, which can be great but also can be tiring.

2.0
Jan 15, 2015

ACT as career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good agents and some excellent supervisory staff

Cons

Poor upper management, treat employees with disrespect, use humiliation as motivation" tactic, with constant micromanagement by individuals who do not know the very projects they manage

1.0
Jan 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Meet people with the same troubles as you. Laugh with them about the company's and client's silly expectations. Watch 20 minutes of TV during your lunch break. If you like mind games this place is for you.

Cons

Eat another bologna sandwich or ramen noodle soup bowl in the lunch room while a TV cooking show is making something way more delicious. Don't forget to grab a Slim Jim to eat @ your desk. Um Um.

Viewing 940 - 942 of 990 Reviews

Glassdoor has 1,048 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.