Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 108 reviews)); "Great Pay, good benefits, work from home." ((in 59 reviews)); "Benefits are good and affordable." ((in 30 reviews)); "Great people and an awesome job if you like to work alone!" ((in 26 reviews)); "Flexible Hours Paid Training Good Supervisors" ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 74 reviews)); "Horribly disorganized, horrible training." ((in 51 reviews)); "Bad supervisors." ((in 39 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 17 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (990 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews

2.0

Nov 18, 2024

Zero growth 2024/2025

Phone representative

Recommend

CEO approval

Business Outlook

Pros

Work from home... For now. Hybrid for now.... For now. Paid time off. Holidays off for SOME departments. Time and a half working holidays.

Cons

No room for growth/promotion Took two years for fifty cent pay raise. Just laid off one hundred forty people. Recalling WFH back to office. When working holidays forces you into a half shift.

1.0

Nov 16, 2024

Absolute disgrace of a company

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Professional lack of communication Professional ability to show favoritism Professional ability to mismanage PIZZA PARTY WHEN YOUR WORK IN OFFICE IF YOUR A FAVORITE

Cons

Inability to be on the same page You're never doing anything right Even when you met goals you never met them good enough No one knows what to do and everyone is always doing things differently and always has a different way to do it and the way you were told is always wrong no matter what No ability to move up your stuck where you are. No raises No bonuses No monetary things

4.0

Nov 16, 2024

Great place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy job and quick to learn

Cons

Call center is small but it's ok.

Viewing 97 - 99 of 990 Reviews

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Jobs at Advanced Call Center Technologies

Customer Service Representative - Harlingen, TX

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN