Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

39% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 105 reviews)); "Pay was good for the area and it was work from home" ((in 60 reviews)); "Benefits are good and affordable." ((in 39 reviews)); "Great people and an awesome job if you like to work alone!" ((in 25 reviews)); "Great coworkers, everybody is helpful" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 77 reviews)); "Horribly disorganized, horrible training." ((in 54 reviews)); "The supervisors have a lack for helping there employees" ((in 36 reviews)); "The managers aren't professional." ((in 16 reviews)); "•Poor communication between supervisors and and leads." ((in 15 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

3.0

39% would recommend to a friend

(359 total reviews)

Hunter Croft

44% approve of CEO

39% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.8

Culture & values

2.7

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

359 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Dec 6, 2023

Shady

Qa specialist

Recommend

CEO approval

Business Outlook

Pros

work from home, decent pay

Cons

shady business practices, bouncing from project to project

3.0

Dec 1, 2023

Good place to work

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Work from home Unlimited overtime (when available)

Cons

Bonus structure Facilities Lack of communication No room for growth

Advanced Call Center Technologies Response

Thank you for the feedback! We are always looking for ways we can improve and better ourselves for both our employee owners and our customers. Every bit of feedback helps, thank you!

5.0

Nov 16, 2023

Awesome Company to work and grow

Client services manager

Recommend

CEO approval

Business Outlook

Pros

ACT is an employee-owned company which offers flexible schedules, monthly bonus opportunities and good health benefits. The call center is a fun, energetic environment with strong leadership who are always there to support and help you achieve your goals. I have enjoyed working for the company for over 16 years.

Cons

The only suggestion would be a retirement plan but the company does have ESOP which helps a great deal.

Viewing 97 - 99 of 359 Reviews

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Jobs at Advanced Call Center Technologies

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Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN

Now Hiring: Customer Service Representatives – Start Strong with Paid Training!

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

Ratings by category

Ratings by demographic groups

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Reviews about "Compensation"

Shady

Good place to work

Awesome Company to work and grow

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