Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

41% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 114 reviews)); "Pay was good for the area and it was work from home" ((in 61 reviews)); "Benefits are good and affordable." ((in 35 reviews)); "Great people and an awesome job if you like to work alone!" ((in 27 reviews)); "The bonuses are good and it's not hard to bonus if you don't miss any days." ((in 15 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 75 reviews)); "Horribly disorganized, horrible training." ((in 52 reviews)); "The supervisors have a lack for helping there employees" ((in 35 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews)); "The managers aren't professional." ((in 15 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.0

41% would recommend to a friend

(991 total reviews)

Hunter Croft

44% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (991 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

991 reviews

1.0

Aug 19, 2023

I wasted 11 years

Ex-employee

Recommend

CEO approval

Business Outlook

Pros

You can make some decent money here. Most don't, but you could.

Cons

Horrible atmosphere. Horrible leadership and management. Horrible work ethic and moral among employees. You must lose your morals and pride to succeed here. The job comes first for most the employees here, so if your a family person, avoid it. By far the worst place I've ever worked for stress and lack of encourage meant. They manage by yelling, threatening, and fear. You stay job scared. You are expected to be perfect. Sometimes the money isn't worth it.

Advanced Call Center Technologies Response

2y

Hi there, we are sorry to hear about your experience and appreciate you providing your honest feedback. We value your feedback and would like to know more about the situation and how we might be able to help. Please feel free to email us at employeexperience@acttoday.com so that we can take action and do better for next time. Thank you.

4.0

Aug 16, 2023

You get out of it what you put into it

Vice president operations

Recommend

CEO approval

Business Outlook

Pros

Stability of company if your a solid employee. Opportunities for growth! I started as an agent and have worked my way to the VP role. You can create opportunities by being a dependable employee.

Cons

Changes are the nature of this business. It can be a challenging at times. Patience is needed.

3.0

Aug 11, 2023

It's A Rollercoaster

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Good pay, good hours, it's a sit down job.

Cons

Management is always on fire, bias and favoritism is super evident, training for a role is minimal.

Viewing 109 - 111 of 991 Reviews

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Jobs at Advanced Call Center Technologies

Customer Service Representative - Harlingen, TX

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN