Is Advanced Call Center Technologies a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Advanced Call Center Technologies have rated their employer with 3.0 out of 5 stars in 308 Glassdoor reviews. This is an average score with the overall rating of Advanced Call Center Technologies employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Advanced Call Center Technologies now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Advanced Call Center Technologies .

Does Advanced Call Center Technologies pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Advanced Call Center Technologies with 3.2 out of 5 stars based on 308 anonymously submitted employee reviews. This is 3.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Advanced Call Center Technologies.

How happy are Customer Service (CSR) professionals working at Advanced Call Center Technologies?

44% of Customer Service (CSR) employees at Advanced Call Center Technologies would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Advanced Call Center Technologies with a 3.0 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.7 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 114 reviews)); "Work from home not going to site pay is good" ((in 56 reviews)); "Benefits are good and affordable." ((in 30 reviews)); "Great people and an awesome job if you like to work alone!" ((in 29 reviews)); "There are good bonuses" ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 76 reviews)); "The supervisors have a lack for helping there employees" ((in 36 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews)); "Upper management is more concerned about covering their own butt and saving themselves versus truly coaching their supervisors and agents." ((in 14 reviews))

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Advanced Call Center Technologies

Advanced Call Center Technologies Customer Service (CSR) reviews

3.0

44% would recommend to a friend

(308 total reviews)

Hunter Croft

43% approve of CEO

49% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.7

Culture & values

2.6

Senior management

Customer Service (CSR) employees have rated Advanced Call Center Technologies with 3.0 out of 5 stars, based on 308 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Advanced Call Center Technologies is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

308 reviews

4.0

Aug 29, 2025

Good place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Managers worked with you and answered questions. Schedule was good. Plenty of help when needed.

Cons

Training wasn't detailed enough. Didn't find out things until got started.

1.0

Aug 21, 2025

Horrible place to work for.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home and not driving to the office.

Cons

Customers, managers, being micromanaged, the pay and they don’t train you like they should.

3.0

Jul 30, 2025

Mid

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

At least the checks cash

Cons

Mindless management. Not a professional environment.

Viewing 16 - 18 of 308 Reviews

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Advanced Call Center Technologies reviews Advanced Call Center Technologies Customer Service (CSR) reviews

Advanced Call Center Technologies

Advanced Call Center Technologies Customer Service (CSR) reviews

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Horrible place to work for.

Mid

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