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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      3.1

      43% would recommend to a friend

      (990 total reviews)

      Hunter Croft

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.7

      Senior management

      Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      990 reviews
      2.0
      Jul 17, 2013

      Unorganized

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent amount of hours. Clean and neat environment, you get your own cubicle.

      Cons

      Everyday they are giving you new things to do with very little organization or information. The supervisor are never really ready and willing to help, and if they are they have no idea what they are talking about....most of the time you have to figure things out on your own, if not you will be standing there with your hand up for along time waiting for someone to help you, while you have a customer on the phone on hold. They are constantly changing hours. You can walk in any day and your schedule for that day can be changed. They are constantly changing your hours and expect you to work them with such such short notice, if you don't you will be penalized.

      1.0
      Aug 21, 2025

      Run!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get paid to work there.

      Cons

      Dirty and outdated building. No employee drug testing, resulting in rampant use. No job security, between layoffs, programs ending and constant mismanagement-your job is never secure. If your program ends, they will move you, but you will be forced to take a pay cut. Employees are just a number. Management is awful. Prepare to be yelled at, disrespected, threatened and embarrassed in front of your peers. Leadership all the way down to entry level employees are unprofessional. This is not a career, it is a paycheck. They shuffle in new hires above 50-60 a WEEK. This is due to loss of employees, not growth. The CEO is not concerned about employee satisfaction (as he tries to portray). He wants bodies in seats so he can line his pockets. Absolutely disgusting company.

      1.0
      Jun 27, 2025

      Resetting People's pay

      Claims analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is decent for my area, And is an Equal Opportunity Employer. The humans are great.

      Cons

      Minimal Job security, And if you get too many raises - you get offered a term-Rehire Position in a worse project, and haveing pay reset to a maximum of 18.50.even if you have been with them for more than 20 years

      Viewing 19 - 21 of 990 Reviews
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      ReviewsAdvanced Call Center Technologies reviews

      Glassdoor has 1,048 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.