Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

41% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 113 reviews)); "Pay was good for the area and it was work from home" ((in 57 reviews)); "Benefits are good and affordable." ((in 33 reviews)); "Great people and an awesome job if you like to work alone!" ((in 30 reviews)); "Great coworkers, everybody is helpful" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 72 reviews)); "Minimal training then your thrown into the job and basically have to learn on the job." ((in 53 reviews)); "The supervisors have a lack for helping there employees" ((in 37 reviews)); "The managers aren't professional." ((in 17 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

3.0

41% would recommend to a friend

(991 total reviews)

Hunter Croft

44% approve of CEO

41% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Compensation and benefits

3.1

Career opportunities

3.0

Work/Life balance

2.9

Culture & values

2.7

Senior management

Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

991 reviews

2.0

Jun 29, 2026

Flexible work, but management is dreadful

Custoner service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible Full time easy to get

Cons

Dreadful Horrible management No area to grow

4.0

Jun 1, 2026

Relaxed environment but occasional pay issues and stress

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Relaxed environment, no dress code, time off when requested

Cons

Physical paychecks were occasionally late, mental stress

2.0

May 14, 2026

Hybrid schedule but poor management and no appreciation stay away unless you need a job quickly

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hybrid schedule Tries and work on schedule with you

Cons

Poor management No true employee appreciation Common place to fire employees with no warning at random Poor esop program (when you get fired out of the blue you loose all non vested amount even if you were a top agent month to month) No incisintive to work harder ( low bonuses/raises which makes people who do double the work get paid basically the same)

Viewing 220 - 222 of 991 Reviews

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Jobs at Advanced Call Center Technologies

Customer Service Representative - Harlingen, TX

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexible work, but management is dreadful

Relaxed environment but occasional pay issues and stress

Hybrid schedule but poor management and no appreciation stay away unless you need a job quickly

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