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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      3.0

      41% would recommend to a friend

      (991 total reviews)

      Hunter Croft

      44% approve of CEO

      41% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.7

      Senior management

      Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      991 reviews
      5.0
      Nov 24, 2023

      Wonderful beneficial experience

      Work from home customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoyed working from home. This job allowed me to have a good life and allowed me to have an abundant personal life.

      Cons

      Sometimes may be Tedious and can be overwhelming if you aren't a people person. Always changing rules of the call script and supervisors.

      avatar
      Advanced Call Center Technologies Response
      2y
      Hey there, thank you so much for leaving your review. We are so glad to have you on #TeamACT.
      1.0
      Nov 17, 2023

      It was a nightmare

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a job and some of it can be done at home

      Cons

      Everything about the job was horrible

      avatar
      Advanced Call Center Technologies Response
      2y
      Hello, thank you for providing your experience, we appreciate your feedback. We are disappointed to hear about your experience but understand that there is always room for improvement. ​
      5.0
      Nov 16, 2023

      Awesome Company to work and grow

      Client services manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      ACT is an employee-owned company which offers flexible schedules, monthly bonus opportunities and good health benefits. The call center is a fun, energetic environment with strong leadership who are always there to support and help you achieve your goals. I have enjoyed working for the company for over 16 years.

      Cons

      The only suggestion would be a retirement plan but the company does have ESOP which helps a great deal.

      Viewing 244 - 246 of 991 Reviews
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      ReviewsAdvanced Call Center Technologies reviews

      Glassdoor has 1,049 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.