Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

41% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 107 reviews)); "Pay was good for the area and it was work from home" ((in 64 reviews)); "Great people and an awesome job if you like to work alone!" ((in 31 reviews)); "Benefits are good and affordable." ((in 31 reviews)); "There are good bonuses" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 76 reviews)); "The supervisors have a lack for helping there employees" ((in 37 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 15 reviews)); "Upper management is more concerned about covering their own butt and saving themselves versus truly coaching their supervisors and agents." ((in 13 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

3.0

41% would recommend to a friend

(991 total reviews)

Hunter Croft

44% approve of CEO

41% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Compensation and benefits

3.1

Career opportunities

3.0

Work/Life balance

2.9

Culture & values

2.7

Senior management

Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

991 reviews

5.0

Nov 16, 2023

Come to work, learn & grow

Associate

Recommend

CEO approval

Business Outlook

Pros

Advancement, great pay, great support from my manager

Cons

The schedule at first was an adjustment but after a few months got the one I wanted

5.0

Nov 8, 2023

Project Manager

Project manager

Recommend

CEO approval

Business Outlook

Pros

Great place to work at. community sense.

Cons

You have to wear many hats.

Advanced Call Center Technologies Response

Thank you for providing your experience and recommending us! We are glad to have you on #TeamACT.

1.0

Nov 6, 2023

Don't believe the bs

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

I was hired to be a remote leader but denied full access of my job duties because once again an ancient leader said we had to come to office. Of course it's somebody who doesn't know this market. After 2020 you still want to bring this mentality to Oklahoma. How embarrassing for a company. You will still experience turnover because this is not a typical ACT MARKET. PLEASE LEARN

Cons

Protocol is out the window. Instead of protecting ACT employees the client was allowed to continue to berate us regardless. Even though their leadership sent mixed messages. ACT allowed it. Employee owned that's a lie. Still generational leaders have jobs. It's not ok for some leadership to play video games with the client after hours. Yes ACT ALLOWED THIS TO HAPPEN. OH COURSE THE RECENTLY PROMOTED WON'T SHRE THAT....☹️☹️☹️☺️

Advanced Call Center Technologies Response

Hi there, we are sorry to hear about your experience and appreciate you providing your honest feedback. We value your feedback and would like to know more about the situation and how we might be able to help. Please feel free to email us at employeexperience@acttoday.com

Viewing 247 - 249 of 991 Reviews

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Jobs at Advanced Call Center Technologies

Customer Service Representative - Harlingen, TX

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN

Customer Service and Sales Representative - Montego Bay, JM

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

Ratings by category

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Come to work, learn & grow

Project Manager

Don't believe the bs

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