Affirm reviews

At times it feels like we are a start-up within a start-up. This can sometimes lead to some confusion about priorities or direction, but is understandable when you consider that our office is only about 1 year old. Our tools are a little tough to work with, lots of systems and tons of processes to remember. It feels like an impossible task some days. Also, there are some differences between the other locations (SF, Chi, NY) and Pittsburgh in terms of benefits which can seem exclusive, but leadership does their best to pass our feedback to HR and the execs, so hopefully some of that will change. We also need more job functions in our office so that we can be more connected and create more opportunities for career mobility without having to move. We have people who want to stay with Affirm, we need Affirm to do what they can to keep them here.

Leadership seemed lost most of the time. This was caused by an unclear vision of what the day to day operations should look for the Customer Operations Department. If the vision was clear, the associates were not privy to this information. Our team was an after thought. The communication between teams (departments) was horrible and frankly non existent at times, due to the majority of the company being based in San Francisco. The Customer Operations Department feels like a separate entity outside of the wonderful culture talked about at Affirm. To make matters worse, the job was extremely monotonous and not as described in the job description or in the numerous interviews. There is also no room for growth outside of Customer Operations. Affirm as a company might be great, but the Customer Operations Department in Pittsburgh, is most definitely not.