Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 60 reviews)); "Good pay and benefits, work from home" ((in 49 reviews)); "The people here are great and it really starts from the top." ((in 45 reviews)); "benefits were good and until the merger hours were unlimited" ((in 41 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 41 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 13 reviews)); "Petty, Micromanagement, favoritism, lack of vision" ((in 13 reviews)); "Long hours, politics, mis" ((in 10 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

1.0

May 14, 2021

Dave Ferrick is a tyrant and could care less about the people who work here.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Absolutely nothing you will become a lab rat don’t work here. Dave Ferrick keeps you from your family’s by forcing mandatory overtime and you think this is the beginning this loser will require yiu to work more hours and he will keep your wages low so that you think working a few extra hours while sacrificing your time is beneficial. I’m addition to this the job is monotonous, you get a lot of angry customers . I tell you do not work here or you will break down mentally.

Cons

Beginning with working for Dave Ferrick and everything else included. Low wages, angry customers, robotic I want to feel important coaches making lossy money. Repetitive.

2.0

May 14, 2021

Not worth it

Roadside assistance

Recommend

CEO approval

Business Outlook

Pros

Not a lot i can think of

Cons

Mandatory overtime, no work life balance, low pay for what we deal with

4.0

May 13, 2021

Fair Pay, from a good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice work environment, and proper training. Most of all, fair pay for Customer Service. After leaving the pay has probably increased

Cons

The only part of the job that annoys all CSRs, the callers. You will service customers from all over the US including some US territories (rarely). You will also deal with other agents making small mistakes that turn into even bigger problems down the line. Lastly, the hours. The schedule I had made it very difficult to have a life outside of my work. This is due to Mandatory overtime. There are weeks were we have to work overtime and this is usually because of hurricanes, snowstorms, or some natural disaster that happened in the US. I worked 11am - 7pm to tagging on extra hours was very taxing for me. If you take this job, try and snag the morning shift.

Viewing 391 - 393 of 719 Reviews

Jobs at Agero

Corporate Strategy Associate

Senior Data Product Manager

Senior Data Product Manager

Lead Data Analyst (Network)

Agero

Agero reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Dave Ferrick is a tyrant and could care less about the people who work here.

Not worth it

Fair Pay, from a good company

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