Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 54 reviews)); "Work from home, decent pay." ((in 49 reviews)); "The people here are great and it really starts from the top." ((in 48 reviews)); "benefits were good and until the merger hours were unlimited" ((in 45 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 38 reviews)); "Fire the good supervisors" ((in 18 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Favoritism, decitful management, lack of truthfulness and open door policy doesnt really exist" ((in 12 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What Agero locations have received the highest employee ratings?

Atlanta , Dallas , Irving , Nashville , Medford , Boston

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

4.0

Apr 12, 2025

It was a wonderful company in 2021 -2022. Then they started making changes. They lost some great people with that.

Customer service/roadside assistance

Recommend

CEO approval

Business Outlook

Pros

Great team members and managers. Very supportive and personable. Some of the best managers I have ever had. The work was pretty straight forward but could be challenging.

Cons

If I could offer one piece of advice: never leave a position you enjoy—even if another opportunity offers more money. In hindsight, I wish I had followed the lead of several senior reps who chose to stay put. I accepted a role in a different department that didn’t align with my strengths or interests, and unfortunately, I wasn’t able to return to my original position in roadside assistance. I was a good employee, I met company metrics, received good reviews from customers, I was reliable, but despite applying several times since I left, I haven’t received a response. It’s a lesson I carry with me: job satisfaction and fit matter more than a title or a pay bump.

Agero Response

1y

Thank you for your feedback. We will share your insights with our management team. -Agero Talent Acquisition Team

2.0

Apr 9, 2025

Harder than it seemed

Roadside assistance

Recommend

CEO approval

Business Outlook

Pros

Friendly training staff Supportive managers Helpful team members Extensive training. Generous UTO opportunities. Easy to navigate systems Remote opportunities

Cons

There is confusion with team leads and management about the correct way to do things. They separate the training into 3 parts and pay you the same amount no matter what -even though the job gets harder. Told us there would be a pay raise, but backed out on it and offered a 15$ grubhub coupon as compensation. Once you get past phase one the job gets 10x harder and you're not allowed to stay in phase one. They wanted you to call non emergency for tow truck recommendations if you couldnt find a tow company to help you within 3 tries. This could have changed by now. The tow truck companies dont want to get paid from agero so they wont work with you unless you offer a gift card that your managers have to approve. If you have a medical emergency and no time to cover it, kiss your job goodbye because managers dont care about your well being, just who will cover your position. Moving up in the company can be hard.

Agero Response

1y

Thank you for your feedback. We appreciate your thoughts on ow to improve the Roadside Assistance experience, and will share your comments with the team. -Agero Talent Acquisition Team

5.0

Mar 27, 2025

Employee focused, successful company

Learning and development manager

Recommend

CEO approval

Business Outlook

Pros

Just completing my first year here on the Corporate People Team, in Learning and Development. Agero is very people focused, truly caring about engagement and work life balance. We are doing well in our industry.

Cons

I have no cons to add.

Viewing 40 - 42 of 719 Reviews

Jobs at Agero

Mailroom Administrator

Quality Assurance Analyst

Corporate Strategy Associate

Facilities Administrator

Senior Data Product Manager

Agero

Agero reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It was a wonderful company in 2021 -2022. Then they started making changes. They lost some great people with that.

Harder than it seemed

Employee focused, successful company

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