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      Agero

      Engaged Employer

      Agero reviews

      3.5

      62% would recommend to a friend

      (720 total reviews)
      avatar

      Dave Ferrick

      75% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      720 reviews
      1.0
      Oct 21, 2015

      Get out while you can

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depending on what position you move into, there is possibility of flexible scheduling. Dont expect this starting out as a CSR in roadside.

      Cons

      Pay is not enough for workload. Mandatory OT 9 months out of the year. If you can't find time for OT around the things you already planned in your personal life (given short notice) they will put it on your schedule. Or else you take the hit for not being there. There are much more qualified people than those moved into management, but it's who you know. Rarely any consensus in management on how to get things done so as an agent you can expect to take the fall for the chaos.

      3.0
      Jul 6, 2015

      Could be so much better

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of budget money is utilized to provide the extras (food, etc) for the call center staff. With the exception of the call center staff, work/life balance was certainly attainable. Easy job to coast in....

      Cons

      High benefits costs for people with low salaries and small amounts of employees actually take the benefits because they can't afford them. It's a very process oriented culture which is frustrating for creative types - not much changes there. Management is heavily involved in the littlest of decisions. Very little focus on retaining employees and proactive planning.

      2.0
      Jul 20, 2014

      Do not bother

      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Full time... that is the only thing.

      Cons

      No hang up policy for abusive customers, Too much overtime and too little staff.

      Viewing 43 - 45 of 720 Reviews
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      ReviewsAgero reviews

      Glassdoor has 773 Agero reviews submitted anonymously by Agero employees. Read employee reviews and ratings on Glassdoor to decide if Agero is right for you.