Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 52 reviews)); "Work from home, decent pay." ((in 48 reviews)); "benefits were good and until the merger hours were unlimited" ((in 43 reviews)); "The people here are great and it really starts from the top." ((in 42 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 39 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Favoritism, decitful management, lack of truthfulness and open door policy doesnt really exist" ((in 14 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (720 reviews)

Ratings by demographic groups

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Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

4.0

Feb 22, 2020

Come with an open mind

Trainer

Recommend

CEO approval

Business Outlook

Pros

Work life balance is there. Each day is different. The clients that I worked with were spectator. I enjoyed my boss that I worked with. She took some of the night training and with me having younger kids I truly appreciate that.

Cons

After holding this position for a bit I interviewed to become a recruiter. Was interviewed, but told nothing else. When I first started told I was working between the hours of 8am to 9pm, which wasn't true. As a trainer you have to train based on the needs of the clients. I was also told I was up for the first bonus, never saw that. Insurance cost was high and coverage was lacking.

5.0

Feb 14, 2020

Great interview and onboarding experience

Software engineering manager

Recommend

CEO approval

Business Outlook

Pros

The interview process was the most advanced I've ever seen. They sent me a highly produced PDF with advice and guidance on what to expect, what to wear, and the best ways to prepare for my Agero-specific interview. My interview was in between Christmas and New Years, a notoriously difficult time of year to get more than a couple of people together for any purpose, but the entire interview team seemed to bend over backwards to make sure I was able to meet key people in their Medford office, and then their SF office (over video conference). Work/life balance is a big thing here, and they've been very generous and understanding regarding family obligations. These things are not concerns here. The new building is fantastic and it has great views of the Malden River. I've only been here a month, but I've got nothing but good things to say about the company, the work, my boss, my peers, etc.

Cons

None, really. If I had to come up with one right now, it's that cell access is spotty in the immediate area and in the building.

Agero Response

6y

Thank you for the feedback and welcome aboard! We've investments an enormous amount of time and effort in creating materials that can be helpful to candidates navigating the interview process. Whether it's contest on the business or interviewing tips, we've focused on removing as much of the unknown as possible. Thank you for takin the time to provide some feedback.

5.0

Feb 1, 2020

Looking for a Rewarding Call Center place to work? #FoundIt

Group supervisor

Recommend

CEO approval

Business Outlook

Pros

Different atmosphere for the better than most call center workplaces A place those who have worked in call centers before can truly appreciate and see the beneficial differences Agero is always feeding the employees for free... lol

Cons

Opportunities for growth outside of call center isn't very accessible

Agero Response

6y

Thank you for the feedback - thrilled to hear you are enjoying the environment and the food! Contact Center's are challenging but rewarding roles - our local leadership team works hard to ensure associates are supported in their day to day but most importantly, feel valued and its all the little things that matter. Sounds like its coming through loud and clear for you. As for career pathing, you are right -there are limited options outside of the phones in our site. That being said, the career paths within contact center roles are significant - whether you are interested in other products, becoming a supervisor there is no shortage of opportunity and additional compensation. I would encourage you to speak with your supervisor or the local HR team if you are interested in learning more. Good luck and thank you for the review.

Viewing 496 - 498 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Senior Data Product Manager

Senior Data Product Manager

Lead Data Analyst (Network)

Agero

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Come with an open mind

Great interview and onboarding experience

Looking for a Rewarding Call Center place to work? #FoundIt

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