Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 64 reviews)); "Being able to work from home" ((in 50 reviews)); "The people here are great and it really starts from the top." ((in 47 reviews)); "benefits were good and until the merger hours were unlimited" ((in 42 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 37 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Too much favoritism in this company ." ((in 13 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What Agero locations have received the highest employee ratings?

Atlanta , Dallas , Irving , Nashville , Medford , Boston

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Agero

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

5.0

Oct 3, 2012

Best call center in Tucson

Response agent

Recommend

CEO approval

Business Outlook

Pros

NO shift bidding; Ethical management; Nurture and strengthen skills;

Cons

Very challenging job due to customers.

4.0

Sep 17, 2012

Good stepping stone with a solid reputation

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Agero is a pretty solid company overall. Some of the company's benefits include; medical, dental, 401k match, tuition reimbursement, and flex spending accounts. This is a small-medium sized company which strives to treat everyone with respect. It is not uncommon for HR to have charity drives, pizza parties, cookouts, pumpkin carving contests, and other activities to boost employee morale and increase elbow rubbing with members of other departments.

Cons

An offer letter from this company will probably be a little bit lower than market value. It's a good place to work but most of the people I've known there use their experience here as a stepping stone.

2.0

Sep 5, 2012

Highly political environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great work, some nice people

Cons

Long hours, politics, mis-alignment, lack of appreciation

Viewing 709 - 711 of 719 Reviews

Jobs at Agero

Mailroom Administrator

Quality Assurance Analyst

Corporate Strategy Associate

Facilities Administrator

Senior Data Product Manager

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