Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 64 reviews)); "Being able to work from home" ((in 50 reviews)); "The people here are great and it really starts from the top." ((in 47 reviews)); "benefits were good and until the merger hours were unlimited" ((in 42 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 37 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Too much favoritism in this company ." ((in 13 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What Agero locations have received the highest employee ratings?

Atlanta , Dallas , Irving , Nashville , Medford , Boston

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

5.0

Aug 28, 2012

Rewarding

Product

Recommend

CEO approval

Business Outlook

Pros

Family atmosphere and fun to come to work

Cons

High Pressure but fair in evaluations

3.0

Aug 25, 2012

Rewarding place to work if you get a good manager

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Company is on the leading edge of automotive telematics technology with Toyota, BMW, Nissan and Honda as partners. The quality of management is all over the place. If your manager is competent and you like working hard, you will be enthusiastic about coming to work.

Cons

Lots of bureaucracy for a company this size. If your manager has been promoted to their level of incompetence, you will be frustrated. The connected vehicle side of the business in TX can be treated as the poor relative by the roadside side of the business and company headquarters in MA.

2.0

Aug 12, 2012

Pay isn't worth it, even with overtime.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great starting pay. Good managers, mostly. Nice coworkers, usually. Awesome opportunities for overtime.

Cons

Terrible position. I mean you are basically in a chair for 8 hours a day and for every hour you are there about 6 customers cuss at you or get angry at you for something that is not at all your fault. Some managers are two-faced idiots. They expect something more from you, then once you deliver they criticize your delivery. Upper management couldn't care less. Their attitudes are 100% "better-than-you"."

Viewing 712 - 714 of 719 Reviews

Jobs at Agero

Mailroom Administrator

Quality Assurance Analyst

Corporate Strategy Associate

Facilities Administrator

Senior Data Product Manager

Agero

Agero reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Rewarding

Rewarding place to work if you get a good manager

Pay isn't worth it, even with overtime.

Jobs at Agero

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