Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 60 reviews)); "benefits were good and until the merger hours were unlimited" ((in 46 reviews)); "Work from home, flexible, great people" ((in 44 reviews)); "The people here are great and it really starts from the top." ((in 44 reviews)); "The work life balance was good" ((in 17 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 36 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Petty, Micromanagement, favoritism, lack of vision" ((in 13 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 9 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What Agero locations have received the highest employee ratings?

Atlanta , Dallas , Irving , Nashville , Medford , Boston

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

2.0

Jan 6, 2019

Agero slave

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There's plenty of OT available.

Cons

This company expects their employees to go above and beyond, but they don't show any appreciation for your service.

Agero Response

7y

Thank you for taking the time to provide this feedback. Call volumes can, indeed, be high at times. Our approach is always to look for volunteers first and we are generally able to meet our staffing needs in this way. We find it is a win-win scenario for the company and those associates looking to earn more. Please consult your supervisor to find out more about our reward and recognition programs for good performers.

5.0

Aug 22, 2018

Change means opportunity

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

cutting edge server less tech stack, genuine and accessible leadership team, rich in opportunity for those who can embrace change and understand that with change comes some starts, stops and missteps.

Cons

institutional resistance to change and politics remains. that being said, with each new product and customer win, these voices grow fainter but they remain.

1.0

Jul 31, 2018

Bottom feeders

Kia uvo total case specialist

Recommend

CEO approval

Business Outlook

Pros

Their building shields you from the elements.

Cons

I started on a Monday. No training on Monday, no HR info on Monday. Tuesday they expected me to start doing the job...

Agero Response

7y

Thank you for your review. We are sorry your onboarding and training experience was not a positive one. We have taken your feedback and shared it with our total case specialist team so that improvements can be made.

Viewing 16 - 18 of 719 Reviews

Jobs at Agero

Mailroom Administrator

Quality Assurance Analyst

Corporate Strategy Associate

Facilities Administrator

Senior Data Product Manager

Agero

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Change means opportunity

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