Is Airbnb a good company to work for?

Airbnb has an overall rating of 4.1 out of 5, based on over 3,263 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 78% of employees would recommend working at Airbnb to a friend and 66% have a positive outlook for the business. The best reviews about Airbnb have been left by employees working as Recruiter , Project Manager and Software Engineer .

Does Airbnb pay their employees well?

According to anonymously submitted Glassdoor reviews, Airbnb employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Airbnb. This rating has been stable over the past 12 months.

How satisfied are employees working at Airbnb?

78% of Airbnb employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Airbnb 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Airbnb?

Software Engineer (142) , Senior Software Engineer (68) , Host (66) , Customer Service Representative (60) , Safety Specialist (50) , Customer Experience Specialist (47) , Data Scientist (35) , Manager (31) , Claims Specialist (30) , Program Manager (30) , Account Manager (29) , Project Manager (29) , Customer Service (28) , Market Manager (26) , Photographer (26)

What are the pros of working at Airbnb according to real employee reviews?

"We have a great downtown office and culture is at the center of many decisions made." ((in 374 reviews)); "A great benefit that allows you to connect with your loved ones at the end of the year." ((in 208 reviews)); "good work life balance and pay good." ((in 95 reviews)); "+ great team and colleagues" ((in 82 reviews)); "Fully remote and good pay" ((in 78 reviews))

What are the cons of working at Airbnb according to real employee reviews?

"Disorganized procedures with poor management." ((in 105 reviews)); "The company has some serious ethical issues under the hood which are covered up by senior leadership and "Talent/Employee Relations"." ((in 57 reviews)); "The salary was low for the work" ((in 56 reviews)); "Went through two different managers in less than a year which can greatly impact performance reviews." ((in 56 reviews)); "Middle management is inexperienced and insecure, adding needless pressure on already overworked agents." ((in 23 reviews))

What are employees saying about Airbnb layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Airbnb layoffs and their outlook for job security at Airbnb in 2026.

What are the top reviewed Airbnb locations?

San Francisco , Portland , New York , Seattle , Los Angeles , Washington , San Diego , Denver , Miami , Chicago , Austin , Oakland , San Jose , Las Vegas , Boston , Atlanta , Houston , Tampa , Tucson , Dallas , Texas City , Dayton , South San Francisco , Palo Alto , Aurora , Kissimmee , Florida Ridge , Fairview , Florham Park , Jersey City

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Airbnb

Airbnb reviews

4.1

78% would recommend to a friend

(2,378 total reviews)

Brian Chesky

86% approve of CEO

66% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.2

Compensation and benefits

4.1

Culture & values

4.0

Work/Life balance

3.5

Senior management

3.4

Career opportunities

Airbnb has an employee rating of 4.1 out of 5 stars, based on 2,378 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Airbnb employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Sep 10, 2020

Amazing company, but "Kumbaya"culture trips up creating an efficient work place

Senior recruiting coordinator

Recommend

CEO approval

Business Outlook

Pros

Great pay & outstanding office space before Covid-19 Layoffs

Cons

Culture of "Belonging" empowered ineffective people & ideas to gain more traction than they should have because speaking out against lackluster ideas could be seen as against company culture/values

3.0

Aug 19, 2020

They tried

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Awesome perks and remote work. There was upward mobility if you were willing to work odd and undesirable hours (like 6p-2a....). The maternity leave is great though.

Cons

They were in the process of taking most of their Support team to centers in Tijuana and other cheap labor areas. Managers were trained to zero'd in on CSAT w/o taking anything else into accountability (instead of opening up cases to see how they were handled). No refund policy made the job difficult.

4.0

Aug 13, 2020

Amazing place to work, be prepared for some chaos.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Company has strong values and actually attempts to put them into action. - Culture of entrepreneurship means self driven hustlers thrive, and creative ideas are valued no matter where the come from.

Cons

- Grew much faster that it’s processes could accommodate, creating an atmosphere where decision rights could be unclear, and too much time was spent trying to get consensus from too many people.

Viewing 199 - 201 of 2,378 Reviews

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Jobs at Airbnb

Senior Staff Machine Learning Engineer, Data & Eval

Senior Staff Machine Learning Engineer, Data & Eval

Senior Staff Machine Learning Engineer, Guest & Host

Senior Staff Machine Learning Engineer, Guest & Host

Staff Software Engineer, Build (Bazel)

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Ratings by demographic groups

Reviews by job title

Amazing company, but "Kumbaya"culture trips up creating an efficient work place

They tried

Amazing place to work, be prepared for some chaos.

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