Airship reviews

This company lacks quality leadership, most of the top executives just want to point fingers, but get their hands dirty to solve problems. There is also a lack of training for incoming sales rep and lack of support from other departments for sales to succeed.

Originally, UA was built for push delivery and aimed at developers. Since we tried to shift gears and target marketing organizations with products like SMS and email, the product has fallen significantly short. Movement for the sake of movement has exposed a weak product development team with little-to-no experience in the space. While Gartner has been enamored by UA's box-checking in the short-term, it won't last for long. Until we get some real engineers onboard and develop a stronger product approach rooted in actual customer and competitor research, platforms like Braze and eventually Salesforce will blow past us. Customers are beginning to see these holes and are exploring other options.