I am leaving this rating as a former LDU adjuster and someone who has a graduate degree. The workload is VERY heavy. You can walk in on a Monday as a liability adjuster and have 40+ voicemails and 6+ new claims with 30 pending. They require you to only have 10 pending liability and to call back on ALL voicemails. They expect you to make contact with both drivers involved in the accidents on the same day the claim is filed, which is good except they require it even on the claims you receive on Saturday and Sunday. This leaves everyone at a disadvantage. They reward years of loyalty by increasing workload and not increasing salary. Some of the management is also old fashioned and out of style to today's work/life balance requests. If you want to work 60+ hours a week and still not complete everything, then this job is for you. Do not expect to leave on time.
In regards to claims processing, it is a fantastic job. We are allowed the freedom of a work/life balance and do not have the stresses of the adjusters. Essentially our duty is to help the adjusters and lighten their load. We take inquiry calls, order police reports, open needed coverage, and assure everything is working well on the back end of the claim. It is a lot of behind the scenes work with more data entry and I love it.
Beware, the company just had us all sign an arbitration agreement and put a cap on PTO, which, in my opinion is going backwards in innovation compared to what newer companies are offering.
Also, zero movement upwards in the OKC office. If you are willing to move you can go far, but not here.
