Does Alorica pay their employees well?

According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Alorica?

45% of Alorica employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alorica 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3398) , Customer Service Representative (CSR) (829) , Customer Service Agent (253) , Team Manager (197) , Call Center Representative (179) , Customer Service (139) , Call Center Agent (129) , Content Moderator (127) , Customer Experience Agent (108) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (74) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 453 reviews)); "Great coworkers to meet and have Gatherings at work" ((in 157 reviews)); "I had flexible hours which allowed me to handle certain aspects outside of work which was perfect for me." ((in 133 reviews)); "Great culture and company values" ((in 107 reviews)); "great opportunities to advance knowledge and grow within company as long as you are prepared to work." ((in 88 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 840 reviews)); "The pay is low and you don't know what company you are contracted under until they extend the offer." ((in 792 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 508 reviews)); "Training is horrible" ((in 334 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 275 reviews))

What are employees saying about Alorica layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alorica layoffs and their outlook for job security at Alorica in 2026.

What Alorica locations have received the highest employee ratings?

Detroit , Jamaica , Fargo , Texas City , Cutler

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Alorica

Alorica reviews

3.0

45% would recommend to a friend

(11,523 total reviews)

Mike Clifton and Max Schwendner

58% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.8

Senior management

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,523 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

3.0

Jun 2, 2017

Not the best place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get VTO - voluntary time off. They have days at work were there is food available and a great snack machine.

Cons

The pay isn't the best, no weekends off, 45 minute lunch and no real ways to advance. The turnover rate is very high and the management teams aren't very helpful or want to assist.

1.0

Feb 17, 2017

Horrible place to work.

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

The call center in Austin is designed well and is comfortable.

Cons

Alorica does not care about their employees. The attendance policy changes depending on which day it is. They constantly mess up your paycheck, and they could care less if you ever get your pay corrected. In the 6 months I worked there I was only paid correctly 4 times.

1.0

Dec 9, 2016

Worst employer ever

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Free Direct TV Short commute Casual dress Non-traditional business hours I do not work there You do not work there

Cons

Lowest pay in the market ($9/HR) Near worthless health benefits Old dilapidated building Extremely high turnover No merit increases They keep your unused PTO when you leave

Viewing 31 - 33 of 11,523 Reviews

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Jobs at Alorica

Inbound Customer Service Representative- Immediate Openings

Bilingual Customer Service Representative

Customer Service Representative Onsite

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