Alorica reviews

Minimum wage, halfway IMPOSSIBLE to get hours, have to keep refreshing the schedule page in hopes that hours will become available, when you should/could be enjoying your off time. They are unpredictable when making hours available for the week, and some lucky people happen to be on when they're made available and snatch up all the hours, even ones they don't want, then they make them available at the last minute in half-hour increments at their leisure. This isn't fair at all to everyone else. You're forced to stick to a fake-sounding script, including multiple upsells per product, and are randomly monitored. Someone will call in to buy sunglasses and you're trying to talk them into a timeshare near Disney World. The only support available during calls is chat support, which is very slow to respond.

Alorica's employee turnover rate is 3-4 times the industry average. California executive leadership and de-centralized business work flows is incompetent beyond belief. The company public relations to employees is laughable. Alorica leadership actually advertised to employees the national average 401(k) match was 4% and they were going to increase their match to 2.5% from 2%. Former West employees were getting 7% match. Executive leadership indicate they want best practices, best employees, and best results; however, they are intimidated by more experienced, best practice, quality employees who deliver results. Poor leadership, poor employee moral, poor compensation and benefits below market for non-executive employees, and poor client service define the culture of Alorica.