Run, Don't Walk, Far Far Away from this Company!
Pros
There are two advantages to this position: 1. Your work from home so you can stay in your jammies all day long if that's what you choose to do. 2. Work time is available to schedule in 30 minute increments so it makes it easy to work around your schedule if you already have another job or if you have family obligations.
Cons
I don't even know where to start with the cons. First, their software constantly has glitches. During every shift I've had to log out and then log back in (along with pretty much every agent who is working), which affects my schedule adherence and productivity. Even though Alorica's software is the cause, the team leads don't bother to make adjustments so the agents don't receive strikes against them. Additionally, the majority of the team leads are very rude. When an agent reaches out to them for help, their answers are typically very short, they almost never ask what steps the agent has already taken to resolve the issue, and once the team leads give their answers, they completely shut down the chat conversation, leaving the agent to either have to wait in queue again to get an answer or try to figure it out for himself. There are constant changes to work hours availability with very little to absolutely no prior notice of these changes. Agents are forced to work the times that they are provided or else not receive hours. So much for the freedom and flexibility that Alorica advertises for work at home agents. The issues I've listed above aren't even close to all of the issue that work at home agents deal with, but honestly my hands are starting to cramp up from typing so much. If you're considering a job with Alorica as a work at home agent, you may want to think long and hard.
