Pros
Work at home while earning a salary, pays on time, no issues receiving pay, pick up hours as you wish, so many agents you do not have to worry about releasing hours. Someone always needs more hours.
Cons
The employee does not matter, disciplinary actions when nothing has been done wrong, employee has no recourse. Horrible management team, performance evals you are required to sign they say you can dispute and you can, but no one listens or admits they are wrong. Hours removed when PIN received, but if they find it is an error, hours are gone and they say "OH Well." They pay you premium hours salary when there is a desperate need. But, if you are in a stat where minimum is over $8 an hours, your premium salary is then factored in and you only receive the premium, minus the minimum. (premium offered is $10 hr. Your state minimum is $9 hour. You receive only $1 increase because they figure the minimum should be taken out of the premium and you get the difference. Very very unfair. Chat agents are horrible. They do not read the entire question or issues before responding. Then if you ask for clarifications, they get rude. There is always a post "Not for Chat" even when the question or concern is call taking related. You have to work with a maximum time on call donsidered, but if you have a question, you must then call a pal because chat is for basic instructions, not all questions. Calling/dialing a pal is hit or miss. Not always are there enough pals on line, the dial button may or may not work/function, the pals,some of them are rude or know less than you.
