Alorica reviews

3.0

45% would recommend to a friend

(11,555 total reviews)
avatar

Mike Clifton and Max Schwendner

60% approve of CEO

36% positive business outlook

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,555 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.5 stars).

Reviews by job title

12K reviews
1.0
Sep 17, 2013
Recommend
CEO approval
Business Outlook

Pros

ZERO. ZIP. NADA. NOPE. UH UH.

Cons

The company doesn't care in any way, shape or form whether you are happy or on the verge of a nervous breakdown. The windows on the top floor are securely locked for a reason. The job itself is incredibly stressful and emotionally draining. When you add on top of that a ridiculously under trained and under qualified management team, rules and policies that shift on a whim (contradicting rules at that), systems that work less often then they don't, AND a 9.00/hr pay it's a complete and utter disaster. The saddest part is, the longer you stay, the harder it is to build up the strength to look for a new job because the one you have has drained you so badly each day. That's how they trap people there for so long. You're either gone within six months or your stuck for years. There's an 80% loss of trainees by the second part of the training.

1.0
Sep 16, 2013
Recommend
CEO approval
Business Outlook

Pros

Only had a few instances of cockroaches at my desk. (Really not kidding) The managers are great at letting their employees know how important they are which results in a 80%+ turnover rate within 90 days. Experience in dealing with very angry customers turns you into a veteran within a few weeks. If you have ever wondered was it was like to take over 3 thousand calls a month, at just over minimum wage, then this is the place for you!

Cons

Training for many projects consists of a memo instructing you how to log into the ticketing system and your introductory script. Pay is extremely low. Workplace environment is extremely dirty and bugs are a regular problem. High performance is seen as a threat to management and is more likely to attract their ire than any recognition. Job stress was so high that being called for jury duty was a blessed event compared to a regular work day.

Viewing 11353 - 11355 of 11,555 Reviews

Glassdoor has 12,862 Alorica reviews submitted anonymously by Alorica employees. Read employee reviews and ratings on Glassdoor to decide if Alorica is right for you.