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      Alorica

      Engaged Employer

      Alorica reviews

      3.0

      44% would recommend to a friend

      (11,555 total reviews)
      avatar

      Mike Clifton and Max Schwendner

      58% approve of CEO

      36% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Career opportunities

      2.9

      Work/Life balance

      2.8

      Compensation and benefits

      2.7

      Senior management

      Alorica has an employee rating of 3.0 out of 5 stars, based on 11,555 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      1.0
      Sep 28, 2023

      Immoral, Unethical, and Completely Unorganized

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Literally nothing- your income is rarely even accurate when you receive your paycheck

      Cons

      At best, the higher-ups at this company are completely immature and unqualified (most “managers” here have never even managed one person, let alone a team). There is literally NO ONE to reach out to if there is a problem with your pay, your time off (constant issues with their system showing inaccuracies with your attendance and/or not reflecting accrued PTO, and nobody ever knows how to fix it so it just stays wrong), and they will jump through hoops just so they don’t have to pay bonuses to employees who’ve worked hard to earn it. The things I have heard about and have seen with my own eyes are just plain tragic- employees who are just barely getting by financially have to just “suck it up” when they’re wrong’d out of hours they’ve worked, overtime, and bonuses, because there’s LITERALLY NO ONE in the entire office who can address any kind of administrative issues, and the managers claim to not have point of contact information for any HR or Admin. staff within the company. This place is not only Hell, but will make you so sad, because you see how hard some of the people work to earn these pathetic little bonus amounts, and then have the managers tell them they didn’t actually earn the bonuses due to some made-up oversight or BS technicality. RUN FROM THIS COMPANY.

      avatar
      Alorica Response
      2y
      Hello - Thank you for your comments and feedback. While we were disappointed to hear about your experience, we appreciate you taking the time to share your opinions.
      1.0
      Sep 20, 2023

      Definition of Corruption

      Customer service representative iii usaa
      Recommend
      CEO approval
      Business Outlook

      Pros

      W-2 Servicing the brave men women and children who have sacrificed themselves and their loved ones for this country and the ideal of freedom

      Cons

      Data breaches frequent and persistent Harassment Identity Theft Intimidation Physical Altercations on Site Vandalism and Retaliation Common -Practice Predatory behavior ignored accepted and encouraged Deliberate manipulation of the numbers to route bonuses to preferred employees Inappropriate advances towards female staff with threat of termination or retaining employment Sexual harassment reported ignored and placated by HR, upper management, and corporate management Bullying, humiliation and ostracism are all part of the environment and culture Connections and reach of culprits and perpetrators extend into the local agencies responsible for protecting employees against abuse Fear and Corruption built Alorica and it has gone largely unchecked Accountability and responsibility lies solely with the people who refuse to comply with the company’s policies and procedures that perpetuate a dangerous toxic and corrupt workplace

      avatar
      Alorica Response
      2y
      Hello - Thank you for the feedback. We are committed to creating an open and collaborative environment for all our employees, so we are disappointed to hear about some of your experiences.
      5.0
      Sep 13, 2023

      Bad News

      Groundskeeper
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing, this company offers no benefits other than a paycheck.

      Cons

      They will work you to death and only care about metrics.

      avatar
      Alorica Response
      2y
      Hello - Thank you for the feedback. We are committed to creating an open and collaborative environment for all our employees, so we are disappointed to hear about some of your experiences.
      Viewing 211 - 213 of 11,555 Reviews
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      ReviewsAlorica reviews

      Glassdoor has 12,862 Alorica reviews submitted anonymously by Alorica employees. Read employee reviews and ratings on Glassdoor to decide if Alorica is right for you.