Amazon IT Support Engineer II reviews

3.4

82% would recommend to a friend

(41 total reviews)
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Andrew Jassy

61% approve of CEO

59% positive business outlook

IT Support Engineer II employees have rated Amazon with 3.4 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most IT Support Engineer II professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by IT Support Engineer II professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

41 reviews
3.0
Feb 8, 2021
Recommend
CEO approval
Business Outlook

Pros

You learn a lot while working at Amazon, especially in the IT team. There are continuous changes and always something to learn or improve on. It is a great place to start your career, and looks great on your CV.

Cons

The IT job is now completely remote, you sit behind a desk all day and just answer remote chat questions. Management is only focused on cost cutting, new employees don't get hired, and you sometimes feel that you are always fighting fires. The focus is never put on how do we fix the problem, but always who do we blame first, and no one wants to be blamed first. And there will always be work, you can easily work 80 hour weeks, but no one is expecting to you to. And that can make learning new things also hard, since you won't always have time. For me, I spent most of my time learning extra curricular things outside of work, i.e. scripting/programming.

1.0
Nov 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Great pay. if your Mgment is good it can be the best place to work.

Cons

If you're manager does not like to be held accountable, you will become their scapegoat and have no recourse. Your time with the company becomes valueless as your leadership is swapped out every couple of years. Building rapport with your leadership is pointless as they are only there to get to the next step in their career. Not for the org.

2.0
Sep 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Intelligent People across various departments Free tea / coffee / snacks

Cons

Bad senior management, constant promotion of staff who then keep treating people badly on the lower rungs of the ladder. Bad communication, job titles ever changing, removal of ability to do jobs effectively. Job vastly reduced in scope, while giving little or no opportunities to cross teams.

Viewing 37 - 39 of 41 Reviews

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