Amazon Technical Customer Service Associate reviews

3.5

76% would recommend to a friend

(54 total reviews)
avatar

Andrew Jassy

27% approve of CEO

77% positive business outlook

Technical Customer Service Associate employees have rated Amazon with 3.5 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Technical Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Technical Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

54 reviews
3.0
Jul 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Paid vacations Medical insurance Transportation Easy to speak with your boss

Cons

They make a lot of changes constantly and they are not always beneficial for employees. They might care a lot for their customers but not for their employees. Hard to grow Terrible rating systems

5.0
Jun 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Good Work Culture, Work life balance is good, flexibility at work & vast pool of opportunity to move to different domain or sector of your choice provided you got the right skills you can scale up with an unbelievable growth within Amazon

Cons

TCSA metrics is a bit unrealistic, once you have got a defect it remain tagged as agent error bow matter if your resolution was correct or not, & if you're not meeting metrics for 4 qeeks straight you'll be put into coaching plan that means no increment for an year no opportunity to apply for different post within Org for at least 6 months.

Viewing 34 - 36 of 54 Reviews

Glassdoor has 251,818 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.